rushfee/WebContent/www/huaweiScripts/ocx/event/common/agentEvent.js

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2022-05-16 15:07:40 +00:00
// Agent Ocx Event Handle
// Copyright © Huawei Technologies Co., Ltd. 2015. All rights reserved.
var ChatList = Array("","","");
var Event = {};
Event.AgentOcx = {
OnSignInExSuccess: function (MediaType) {
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnSignOutExSuccess: function (MediaType) {
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnSayBusySuccess: function () {
},
OnSayBusyFailure: function () {
},
OnSayFreeSuccess: function () {
},
OnSayFreeFailure: function () {
},
OnRestExSuccess: function () {
},
OnRestExFailure: function () {
},
OnCancelRestSuccess: function () {
},
OnCancelRestFailure: function () {
},
OnStartRest: function () {
var myDate = new Date();
alert("Agent start to rest since " + myDate);
INFO_LOG_METHOD("AgentEvent", "Agent start to rest since " + myDate);
},
OnAnswerRequestEx: function (usMediaType) {
AgentState.SetMediaType(usMediaType);
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnAnswerRequestEx2: function (ulTime, usDsn, ucHandle, ucServer, usMediaType, usCCBIdx) {
AgentState.SetMediaType(usMediaType);
AgentState.SetCallID(UTIL.FormatCallID(ulTime, usDsn, ucHandle, ucServer));
AgentState.SetCurrentCallCCBIdx(usCCBIdx);
},
OnRequestReleaseEx: function (MediaType) {
if (!GetAgentAutoReleaseSet()) {
//document.getElementById("AgentApp.Release").click(); //for convienent purpose , you can uncomment this line to auto fire release action
}
AgentState.SetMediaType(MediaType);
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnAnswerSuccess: function () {
AgentState.SetTalkFlag(1);
AgentUI.UpdateCallStatus();
//SetBtnStatus("talking");
},
OnAnswerExSuccess: function (usMediaType) {
AgentState.SetTalkFlag(1);
AgentUI.UpdateCallStatus();
if (usMediaType === 1) {
AgentState.SetChatAnswered(AgentState.GetCurrentCallCCBIdx());
}
},
OnReleaseExSuccess: function () {
var _HoldFlag = AgentState.GetHoldFlag();
if (_HoldFlag === 0) {
AgentState.SetTalkFlag(0);
}
AgentUI.UpdateCallStatus();
},
OnBeginMuteUserSuccess: function () {
},
OnEndMuteUserSuccess: function () {
},
OnHoldSuccess: function () {
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnGetHoldSuccess: function () {
},
OnRecordSuccess: function () {
},
OnStopRecordSuccess: function () {
},
OnCallOutSuccess: function () {
AgentState.SetTalkFlag(1);
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnCallInnerSuccess: function () {
AgentState.SetTalkFlag(1);
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnConfJoinSuccess: function () {
AgentUI.UpdateCallStatus();
},
OnConfJoinFailure: function () {
},
OnDelCallInConf: function (CallerNo, CalledNo) {
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnPhoneStatusNotify: function (Status) {
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnInternalHelpSuccess: function (HelpMode) {
AgentUI.UpdateCallStatus();
},
OnInternalHelpRefused: function () {
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnReceiveChat: function (Content) {
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
AgentUI.UpdateCallStatus();
},
OnReceiveChatEx: function (sContent, usCCBIdx) {
AgentState.AgentReiceiveChatContent(usCCBIdx, sContent);
AgentState.SetTalkFlag(1);
},
OnMultimediaConfSuccess: function () {
},
OnMultimediaConfFailure: function () {
},
OnPrepareJoinMultimediaConf: function (usParticipantType, sParticipant, ulConfID, sConfInfo) {
AgentState.SetConfID(ulConfID);
AgentState.SetParticipantType(usParticipantType);
AgentState.SetParticipant(sParticipant);
AgentUI.UpdateWhenPrepareJoinMultimediaConf(sConfInfo);
},
OnMultimediaConfState: function (usParticipantType, sParticipant, usConfState, usCause) {
},
OnStopMultimediaConf: function () {
},
OnReceiveAgentStateInfo: function (AgentState, BusyFlag, RestFlag) {
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnReceiveReleaseOverEx:function(ulTime, usDsn, ucHandle, ucServer, wMediaType, CCBIdx)
{
if (wMediaType === 1) {
AgentUI.UpdateWhenChatReleased(CCBIdx);
}
},
OnRestTimeOut:function(RestTime){
alert("Agent rested " + RestTime + "secs, now time out");
INFO_LOG_METHOD("AgentEvent", "Agent rested " + RestTime + "secs, now time out");
},
OnStopMultimediaConf: function()
{
},
OnInviteFailure: function()
{
},
OnInviteSuccess: function()
{
},
OnStopMultimediaConfFailure: function()
{
},
OnAnswerExFailure:function(MediaType)
{
},
OnHoldCallRelease:function(Cause)
{
},
OnGetHoldSuccTalk:function()
{
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnCallInnerSuccTalk:function()
{
},
OnCallerCalledInfoArrived: function(MediaType,Caller,Called)
{
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnInternalHelpFailure: function(HelpMode)
{
},
OnSayBusySuccess:function()
{
},
OnSayBusyFailure:function()
{
},
OnSayFreeSuccess:function()
{
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnSayFreeFailure:function()
{
},
OnIsTalkingChanged:function()
{
},
OnBeforeTrans:function()
{
},
OnRedirectToOtherSuccess:function()
{
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnRedirectToOtherFailure:function()
{
},
OnTransInnerFailure:function()
{
},
OnTransInnerSuccess:function()
{
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnRedirectToAutoSuccess:function()
{
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnRedirectToAutoFailure:function()
{
},
OnReturnFromIvr:function()
{
},
OnTransOutSuccess:function(TransMode)
{
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnTransOutFailure:function(TransMode)
{
},
OnTransOutFailTalk:function(TransMode)
{
},
OnForceOutEx: function(usSuccess)
{
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
},
OnReceiveForceoutMsgEx: function(usSuccess, usMediaType)
{
AgentUI.UpdateCallStatus();
AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
}
}