215 lines
8.1 KiB
JavaScript
215 lines
8.1 KiB
JavaScript
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//AgentUIClass constructor
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function AgentUIClass() {
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}
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//AgentUIClass methods define
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AgentUIClass.prototype = {
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UpdateCallStatus: function () {
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var ret = AgentState.GetCallInfo();
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if (ret === 0) {
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var calltype = "";
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var calleeNo = AgentState.GetCalleeNo();
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var calledNo = AgentState.GetCalledNo();
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var callFeature = AgentState.GetCallFeature();
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if (callFeature === 0) {
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calltype = "Inbound";
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}
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else if (callFeature === 6) {
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calltype = "Internal";
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}
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else if (callFeature === 7) {
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calltype = "Outbound";
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}
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else if (callFeature === 51) {
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calltype = "2-Party-Help";
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}
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else if (callFeature === 52) {
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calltype = "3-Party-Help";
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}
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var holdTipString = "";
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if (AgentState.GetHoldFlag() === 1){
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holdTipString = "<font color=red>" +'Hold' +"</font>";
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}
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// document.getElementById("AgentAppDemo.CallStatus").innerHTML = "<font color=blue>" + calleeNo + " | " + calltype + '|' + calledNo + "</font>" + holdTipString;
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}
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else {
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// document.getElementById("AgentAppDemo.CallStatus").innerHTML = "<font color=red>No Calls</font>";
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}
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},
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UpdateAgentStatus: function (usAgentID) {
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var ret = 0;
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var curState = 0;
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var agentStatus = "Not Login";
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var color = "red";
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var self = "I18N_STATUS_LOGOUT";
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ret = AgentOcx._ocx.QueryAgentStatusEx(usAgentID);
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if (ret === 0) {
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curState = AgentOcx._ocx.AgentInfoEx_CurState;
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if (curState === 0) {
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agentStatus = "Not Login";
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color = "red";
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self = "I18N_STATUS_LOGOUT";
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}
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else if (curState === 1) {
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agentStatus = "Idle";
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color = "green";
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self = "I18N_STATUS_IDLE";
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}
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else if (curState === 2) {
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agentStatus = "PreOccupy";
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color = "blue";
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self = "I18N_STATUS_PREOCCUPY";
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}
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else if (curState === 3) {
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agentStatus = "Occupy";
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color = "blue";
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self = "I18N_STATUS_OCCUPY";
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}
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else if (curState === 4) {
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agentStatus = "Alerting";
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color = "blue";
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self = "I18N_STATUS_ALERT";
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}
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else if (curState === 5) {
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agentStatus = "Talking";
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color = "blue";
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self = "I18N_STATUS_TALK";
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}
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else if (curState === 6) {
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agentStatus = "Working";
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color = "blue";
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self = "I18N_STATUS_WORK";
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}
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else if (curState === 7) {
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agentStatus = "Busy";
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color = "blue";
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self = "I18N_STATUS_BUSY";
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}
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else if (curState === 8) {
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agentStatus = "Resting";
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color = "blue";
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self = "I18N_STATUS_REST";
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}
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else if (curState === 9) {
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agentStatus = "Studying";
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color = "blue";
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self = "I18N_STATUS_STUDY";
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}
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else if (curState === 10) {
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agentStatus = "WorkAdjust";
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color = "blue";
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self = "I18N_STATUS_WORKADJ";
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}
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}
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// document.getElementById("AgentAppDemo.AgentStatus").innerHTML = "<span style='color:" + color + "' self='" + self + "'>" + agentStatus + "</font>";
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},
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UpdateWhenPrepareJoinMultimediaConf: function (sConfInfo) {
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//automatically fire the action to join conf
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ConferenceExcute("JoinConf", sConfInfo);
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},
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UpdateChatContent: function (ccbIdx) {
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var chatcontent = AgentState.GetAgentChatContent(ccbIdx);
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if (chatcontent === null || chatcontent === undefined)
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{
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chatcontent = "";
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}
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// document.getElementById("AgentAppDemo.RecvContent").value = chatcontent;
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},
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SelectChat: function (ccbIdx) {
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// if (document.getElementById("chat_sel_" + AgentState.GetChatCCBIdx())) {
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// document.getElementById("chat_sel_" + AgentState.GetChatCCBIdx()).style.color = "blue";
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// }
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// cancel highlight to tell the agent to notice
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// document.getElementById("chat_ccb_" + ccbIdx).style.background = "white";
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var chatcontent = AgentState.GetAgentChatContent(ccbIdx);
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if (chatcontent === null)
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{
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chatcontent = "";
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}
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// document.getElementById("AgentAppDemo.RecvContent").value = chatcontent;
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//selected the ccbidx's chat
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AgentState.SetChatCCBIdx(ccbIdx);
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// if (document.getElementById("chat_sel_" + AgentState.GetChatCCBIdx())) {
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// document.getElementById("chat_sel_" + AgentState.GetChatCCBIdx()).style.color = "#FF00FF";
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// }
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},
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UpdateWhenChatReleased: function(ccbIdx){
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AgentState.ClearAgentChatContent(ccbIdx);
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//if current talking , imediately update chat content
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if (AgentState.GetChatCCBIdx() === ccbIdx) {
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this.UpdateChatContent(ccbIdx);
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}
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//delete the content
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// var elem = document.getElementById('chat_ccb_' + ccbIdx);
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// if (elem) {
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// elem.parentNode.removeChild(elem);
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// }
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},
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DelChat: function (ccbIdx) {
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//release the call
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AgentExcute("ReleaseCallEx", 1, ccbIdx);
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AgentState.ClearAgentChatContent(ccbIdx);
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//if current talking , imediately update chat content
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if (AgentState.GetChatCCBIdx() === ccbIdx) {
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this.UpdateChatContent(ccbIdx);
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}
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//delete the content
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// var elem = document.getElementById('chat_ccb_' + ccbIdx);
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// if (elem) {
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// elem.parentNode.removeChild(elem);
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// }
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},
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UpdateWhenSendChatMessage: function (ccbIdx) {
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//if there the call exists
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// if (document.getElementById("chat_ccb_" + ccbIdx)) {
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// //if current talking , imediately update chat content
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// if (AgentState.GetChatCCBIdx() === ccbIdx) {
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// this.UpdateChatContent(ccbIdx);
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// document.getElementById("AgentAppDemo.SendContent").value = '';
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// }
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// }
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// else {
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// alert("Error, send chat message, but ressponding ccblist not exists!The webchat call has not be connected");
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// return;
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// }
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},
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UpdateWhenReceiveChatMessage: function (ccbIdx) {
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//if there the call exists
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// if (document.getElementById("chat_ccb_" + ccbIdx)) {
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// // highlight to tell the agent to notice
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// document.getElementById("chat_ccb_" + ccbIdx).style.background = "#BBE0E3";
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// //if current talking , imediately update chat content
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// if (AgentState.GetChatCCBIdx() === ccbIdx) {
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// this.UpdateChatContent(ccbIdx);
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// }
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// }
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// else {
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// alert("Error, receive chat message, but ressponding ccblist not exists!");
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// return;
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// }
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},
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UpdateWhenChatAnswered: function (ccbIdx) {
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// var ccbDiv = "<div id='" + "chat_ccb_" + ccbIdx + "' style='height:30px; line-height:30px; text-align:center;'>" +
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// "<a style='color:blue' href='javascript:AgentUI.SelectChat(" + ccbIdx + ")' id='chat_sel_" + ccbIdx + "'> chat_ccb_" + ccbIdx + "</a>" +
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// "<a style='color:blue' href='javascript:AgentUI.DelChat(" + ccbIdx + ")'> Release </a>" + "</div>";
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// document.getElementById("AgentAppDemo.ChatCCBList").innerHTML += ccbDiv;
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// highlight to tell the agent to notice
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// document.getElementById("chat_ccb_" + ccbIdx).style.background = "#BBE0E3";
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},
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UpdateWhenChatEnded: function (ccbIdx) {
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AgentState.ClearAgentChatContent(ccbIdx);
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//delete the content
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// var elem = document.getElementById('chat_ccb_' + ccbIdx);
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// if (elem) {
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// elem.parentNode.removeChild(elem);
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// }
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}
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}
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