711 lines
34 KiB
JavaScript
711 lines
34 KiB
JavaScript
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// *****************************************************************************
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// 文 件 名： jocxctrl.js
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// 作 者： wsj
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// 版 本： 1.0.0.0
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// 日 期： 2014-07-15
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// 文件描述：
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// 电话条对位接口
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// 说 明：
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// 支持ocx和websocket两种方式，同时支持内联函数
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// 修改说明：
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// *****************************************************************************
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function JVccBar(nLeft,nTop,nWidth,nHeight,showstyle,oContentWindow)
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{
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//########################//
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// 属性 //
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//########################//
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//公共属性
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this.left = nLeft;
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this.top = nTop;
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this.width = nWidth;
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this.height = nHeight;
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this.showstyle = showstyle; //showStyleNONE/showStyleOCX/showStyleJS
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this._contentWindow = (oContentWindow==null)?window:oContentWindow;
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this.id = "oBar_" + Math.ceil(Math.random() * 100);
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this.name = this.id + "_Ctrl";
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this.oBarControl = null ;
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//电话条内联显示对象
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this.oBarShow = null;
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//电话条功能实现对象
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this.oBarCtrl = null;
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//监控控件对象
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this.oMonitorCtrl = null;
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this.errDescription = ""; // 错误提示信息
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//特殊参数
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this._appType = -1; //0：Agent 1：Monitor 2：agent+minitor
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//########################//
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// 方法 //
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//########################//
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//内部方法:
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this._createObject = function _createObject()
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{
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// 创建电话条控件,有优先使用websocket
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if(this.oBarControl == null){
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this.oBarControl = new CHtmlBarControl(getLocalLanguage());
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}
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switch(this.showstyle)
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{
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case showStyleOCX:
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{
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this.oBarCtrl = new JOcxCtrl(this.left,this.top,this.width,this.height,1,this._contentWindow);
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this.oBarCtrl.oParent = this;
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}
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break;
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case showStyleSL:
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{
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this.height = this.width = 0;
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//this.oBarCtrl = new JSilverLightCtrl(this.left,this.top,this.width,this.height,"/CIN-DCP/CIN-COM/CC-VccBar/CCVccBar/CCVccBar/Bin/Release/",this._contentWindow);
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this.oBarCtrl = new JSilverLightCtrl(this.left,this.top,this.width,this.height,application.GetRelationPath()+"cab/",this._contentWindow);
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}
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break;
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case showStyleJS:
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{
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this.oBarCtrl = new JHTML5Ctrl();
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}
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break;
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case showStyleNONE:
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default:
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{
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if( application.IsSurpportWebSocket() ){
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this.oBarCtrl = new JHTML5Ctrl();
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}
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else{
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this.height = this.width = 0;
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this.oBarCtrl = new JSilverLightCtrl(this.left,this.top,this.width,this.height,application.GetRelationPath()+"cab/",this._contentWindow);
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}
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}
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break;
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}
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//set oBarCtrl default attribute
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this.SetAttribute("AgentType",0);
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this.SetAttribute("PassWord","111111");
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this.SetAttribute("MainPortID",14800);
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this.SetAttribute("BackPortID",14800);
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this.SetAttribute("TaskID","0");
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this.SetAttribute("MonitorPort",4502);
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this.SetAttribute("AppType",0);
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this.SetAttribute("SipServerPort",5060);
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this.SetAttribute("SipPassWord","00000000");
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this.SetAttribute("SipProtocol","UDP");
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this.SetAttribute("SipPassWdCryptType",0);
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this.SetAttribute("SipAuthType",1);
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this.SetAttribute("PhonType",0);
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this.SetAttribute("SelfPrompt",0);
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this.SetAttribute("forceEndProcess",g_DebugFlag);
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//set event callback function
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this.oBarCtrl.attachEventfun(this._eventFunction);
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this.oBarCtrl.attachResponsefun(this._responseFunction);
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}
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//*********************回调函数******************************//
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//异步命令的函数返回函数(html5中才有)
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this._responseFunction = function(cmdName,param){
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DisplayLog(VccBar_Log_Debug,"JVccBar:OnMethodResponseEvent(cmdName:【"+cmdName+"】 param: 【"+param+"】)");
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if(cmdName == "GetWeChatParam")
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{
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if(application.oWechatManager != null){
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application.oWechatManager.SetUserInfo(param);
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}
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}
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else if(cmdName == "Initial"){
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if(param == "-2"){
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if(getLocalLanguage() == lg_zhcn)
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alert("版本不匹配，请更新版本再使用!");
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else
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alert("dismatch version，please update new version!");
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}
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}
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application.oJVccBar.OnMethodResponseEvent(cmdName,param);
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}
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//事件的回调函数
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this._eventFunction = function(cmdIndex,param){
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var arrParam = param.split("|");
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if(cmdIndex == 31 || cmdIndex == 116)
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{
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DisplayLog(VccBar_Log_Debug,"JVccBar:_eventFunction(cmdIndex="+cmdIndex+",param="+param+")");
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}
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else
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{
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DisplayLog(VccBar_Log_Debug,"JVccBar:_eventFunction(cmdIndex="+cmdIndex+",param="+param+")");
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}
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switch(cmdIndex){
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//呼叫事件 3
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case eventOnCallRing:
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application.oJVccBar.OnCallRing(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13],arrParam[14],arrParam[15]);
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break;
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case eventOnAnswerCall:
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application.oJVccBar.AnswerCall(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6]);
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break;
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case eventOnCallEnd:
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application.oJVccBar.OnCallEnd(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13],arrParam[14]);
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break;
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//提示事件 18
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case eventOnPrompt:
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{
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var des = application.oJVccBar.oBarControl.GetErrorItemDes(arrParam[0]);
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if(des == "") des = arrParam[1];
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if(application.oJVccBar.GetAttribute("SelfPrompt") == 1 && application.oJVccBar.oBarShow != null)
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{
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application.oJVccBar.oBarShow.ShowSelfPrompt(arrParam[0],des);
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}
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else
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{
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application.oJVccBar.OnPrompt(arrParam[0],des);
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}
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}
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break;
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case eventOnReportBtnStatus:
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if( application.oJVccBar.oBarShow != null)
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{
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application.oJVccBar.oBarShow.ChangeBtnStatus(param);
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application.oJVccBar.oBarShow.SetAgentStatus(application.oJVccBar.GetAgentStatus());
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}
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if(application.oJVccBar.oMonitorCtrl != null)
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{
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application.oJVccBar.oMonitorCtrl.SetReportBtnStatus(param,application.oJVccBar.GetAgentStatus());
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}
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application.oJVccBar.OnReportBtnStatus(param);
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break;
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case eventOnInitalSuccess:
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if( application.oJVccBar.oBarShow != null)
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application.oJVccBar.oBarShow.SetSubBusyStatus(application.oJVccBar.GetBusySubStatus());
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application.oJVccBar.OnInitalSuccess();
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break;
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case eventOnInitalFailure:
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application.oJVccBar.OnInitalFailure(arrParam[0],arrParam[1]);
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break;
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case eventOnEventPrompt:
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application.oJVccBar.OnEventPrompt(arrParam[0],arrParam[1]);
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break;
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case eventOnAgentWorkReport:
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if(arrParam[0] == "-1")
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{
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if( application.oJVccBar.oBarShow != null)
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application.oJVccBar.oBarShow.SetSubBusyStatus("");
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}
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if(application.oJVccBar.oMonitorCtrl != null)
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{
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application.oJVccBar.oMonitorCtrl.SetAgentWorkReport(application.oJVccBar.GetAttribute("AgentID"),application.oJVccBar.GetAgentStatus(),parseInt(arrParam[0]));
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}
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application.oJVccBar.OnAgentWorkReport(arrParam[0],arrParam[1]);
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break;
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case eventOnCallDataChanged:
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application.oJVccBar.OnCallDataChanged(param);
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break;
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case eventOnBarExit:
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{
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var des = application.oJVccBar.oBarControl.GetErrorItemDes(arrParam[0]);
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if(des == "") des = arrParam[1];
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application.oJVccBar.OnBarExit(arrParam[0],des);
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break;
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}
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case eventOnCallQueueQuery:
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application.oJVccBar.OnCallQueueQuery(param);
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break;
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case eventOnQueryGroupAgentStatus:
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{
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//QueryInfo+"@"+type
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var oMyParam = param.split("@");
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var ntype = "0";
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if(oMyParam.length>1)
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ntype = oMyParam[1];
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application.oJVccBar.OnQueryGroupAgentStatus(oMyParam[0],ntype);
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}
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break;
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case eventOnSystemMessage:
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application.oJVccBar.OnSystemMessage(arrParam[0],arrParam[1]);
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break;
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case eventOnRecvWeiboMsg:
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application.oJVccBar.OnRecvWeiboMsg(param);
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break;
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case eventOnIMMessage:
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application.oJVccBar.OnIMMessage(arrParam[0],arrParam[1]);
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break;
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case eventOnRecvWeChatMessage:
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{
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if(application.oWechatManager != null)
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{
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application.oWechatManager.OnSaveRecvMessageReport(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13]);
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}
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application.oJVccBar.OnRecvWeChatMessage(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13]);
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}
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break;
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case eventOnSendWeChatMsgReport:
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{
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if(application.oWechatManager != null)
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{
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application.oWechatManager.OnSaveSendMessageReport(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5]);
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}
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application.oJVccBar.OnSendWeChatMsgReport(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5]);
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}
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break;
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case eventOnUploadFileToMMSReport:
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{
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if(application.oWechatManager != null){
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application.oWechatManager.OnInvokeUploadFileToMMSReport(arrParam[0],arrParam[1],arrParam[2]);
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}
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application.oJVccBar.OnUploadFileToMMSReport(arrParam[0],arrParam[1],arrParam[2]);
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}
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break;
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case eventOnDownloadFileToMMSReport:
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{
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if (application.oWechatManager != null) {
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application.oWechatManager.OnInvokeDownFileFromMMSReport(arrParam[0], arrParam[1],arrParam[2],arrParam[3]);
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}
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application.oJVccBar.OnDownloadFileToMMSReport(arrParam[0], arrParam[1],arrParam[2],arrParam[3]);
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}
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break;
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case eventOnWorkStaticInfoReport:
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{
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application.oJVccBar.OnWorkStaticInfoReport(param);
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break;
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}
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case eventOnAQueryCTIInfoReport:
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application.oJVccBar.OnQuerySPGroupList(arrParam[0], getSubString(param,"|",""));
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break;
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//监控事件 13
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case eventOnAgentReport:
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application.oJVccBar.OnAgentReport(param);
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break;
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case eventOnTelReport:
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application.oJVccBar.OnTelReport(param);
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break;
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case eventOnServiceReport:
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application.oJVccBar.OnServiceReport(param);
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break;
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case eventOnIvrReport:
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application.oJVccBar.OnIvrReport(param);
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break;
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case eventOnTaskReport:
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application.oJVccBar.OnTaskReport(param);
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break;
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case eventOnOutboundReport:
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application.oJVccBar.OnOutboundReport(param);
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break;
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case eventOnCallReportInfo:
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application.oJVccBar.OnCallReportInfo(param);
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break;
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case eventOnQueueReport:
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application.oJVccBar.OnQueueReport(param);
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break;
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case eventOnQueryMonitorSumReport:
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application.oJVccBar.OnQueryMonitorSumReport(arrParam[0],arrParam[1]);
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break;
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case eventOnWallServiceReport:
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application.oJVccBar.OnWallServiceReport(param);
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break;
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case eventOnWallQueueReport:
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application.oJVccBar.OnWallQueueReport(param);
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break;
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case eventOnServiceStaticReport:
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application.oJVccBar.OnServiceStaticReport(param);
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break;
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case eventOnAgentStaticReport:
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application.oJVccBar.OnAgentStaticReport(param);
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break;
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case eventOnWebsocketSocket:
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if(application.oJVccBar.GetAttribute("SelfPrompt") == 1 && application.oJVccBar.oBarShow != null)
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{
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application.oJVccBar.oBarShow.ShowSelfPrompt(arrParam[0],arrParam[1]);
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}
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else
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{
|
|||
|
|
application.oJVccBar.OnPrompt(arrParam[0],arrParam[1]);
|
|||
|
|
}
|
|||
|
|
break;
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
|
|||
|
|
//--------------------------------------------------------------------------------------------------
|
|||
|
|
// 属性设置,电话条对外接口
|
|||
|
|
//--------------------------------------------------------------------------------------------------
|
|||
|
|
//设置电话条属性
|
|||
|
|
this.SetAttribute = function(aName,aValue){
|
|||
|
|
if(aName == "AppType"){
|
|||
|
|
//Agent类型，监控走单独的接口Silverlight接口
|
|||
|
|
this._appType = aValue;
|
|||
|
|
}
|
|||
|
|
else if(aName == "AutoUpdateURL"){
|
|||
|
|
if(aValue != ""){
|
|||
|
|
if(aValue.charAt(aValue.length-1) == "/")
|
|||
|
|
aValue = aValue + "JVccBar/version/update";
|
|||
|
|
else
|
|||
|
|
aValue = aValue + "/JVccBar/version/update";
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
this.oBarCtrl.SetCtrlAttribute(aName,aValue);
|
|||
|
|
}
|
|||
|
|
this.GetAttribute = function(aName){
|
|||
|
|
return this.oBarCtrl.GetCtrlAttribute(aName);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
//--------------------------------------------------------------------------------------------------
|
|||
|
|
// 外部方法,电话条对外接口
|
|||
|
|
//--------------------------------------------------------------------------------------------------
|
|||
|
|
//2.3.1 基本命令 9
|
|||
|
|
//2.3.1.1 Initial（初始化） 9
|
|||
|
|
this.Initial = function Initial(uuID){
|
|||
|
|
if(this._appType == 0)
|
|||
|
|
{
|
|||
|
|
return this.oBarCtrl.Initial();
|
|||
|
|
}
|
|||
|
|
else if(this._appType == 1)
|
|||
|
|
{
|
|||
|
|
alert("单独监控请不要使用电话条方式!");
|
|||
|
|
return 0;
|
|||
|
|
}
|
|||
|
|
else if(this._appType == 2)
|
|||
|
|
{
|
|||
|
|
return this.oBarCtrl.Initial();
|
|||
|
|
}
|
|||
|
|
return -1;
|
|||
|
|
}
|
|||
|
|
//2.3.1.2 SerialBtn（设置电话条按钮） 10
|
|||
|
|
this.SerialBtn = function SerialBtn(btnIDS,hiddenIDS){
|
|||
|
|
if(this.oBarShow != null){
|
|||
|
|
this.oBarShow.SerialBtn(btnIDS,hiddenIDS);
|
|||
|
|
}
|
|||
|
|
return this.oBarCtrl.SerialBtn(btnIDS,hiddenIDS);
|
|||
|
|
}
|
|||
|
|
//2.3.1.3 GetBtnStatus（得到可用电话按钮） 10
|
|||
|
|
this.GetBtnStatus = function GetBtnStatus(CallNum) {return this.oBarCtrl.GetBtnStatus(CallNum);}
|
|||
|
|
//2.3.1.4 Configurate（设置电话条配置） 10
|
|||
|
|
this.Configurate = function Configurate(Params) {return this.oBarCtrl.Configurate(Params);}
|
|||
|
|
//2.3.1.5 GetConfiguration（得到电话条配置参数） 12
|
|||
|
|
this.GetConfiguration = function GetConfiguration() { return this.oBarCtrl.GetConfiguration();}
|
|||
|
|
//2.3.1.6 UnInitial（释放电话条） 12
|
|||
|
|
this.UnInitial = function UnInitial(code){
|
|||
|
|
if(typeof(code) == "undefined") code = 0;
|
|||
|
|
return this.oBarCtrl.UnInitial();
|
|||
|
|
}
|
|||
|
|
//2.3.1.7 SetUIStyle（设置电话条风格） 13
|
|||
|
|
this.SetUIStyle = function SetUIStyle(barStyle){ return this.oBarCtrl.SetUIStyle(barStyle);}
|
|||
|
|
//2.3.1.8 GetVersion（得到电话版本） 13
|
|||
|
|
this.GetVersion = function GetVersion() { return g_JsVersion+"("+this.oBarCtrl.GetVersion()+")"; }
|
|||
|
|
|
|||
|
|
//2.3.2 基本状态 14
|
|||
|
|
//2.3.2.1 SetBusy（置忙） 14
|
|||
|
|
this.SetBusy = function SetBusy(subStatus){ return this.oBarCtrl.SetBusy(subStatus);}
|
|||
|
|
//2.3.2.2 SetIdle（置闲） 14
|
|||
|
|
this.SetIdle = function SetIdle(){ return this.oBarCtrl.SetIdle();}
|
|||
|
|
//2.3.2.3 SetWrapUp（置后续态） 14
|
|||
|
|
this.SetWrapUp = function SetWrapUp(){ return this.oBarCtrl.SetWrapUp();}
|
|||
|
|
//2.3.2.4 SetCTICalloutTask（设置外呼任务） 15
|
|||
|
|
this.SetCTICalloutTask = function SetCTICalloutTask(TastNum){ return this.oBarCtrl.SetCTICalloutTask(TastNum);}
|
|||
|
|
//2.3.2.5 GetCTICalloutTask（得到外呼任务编号） 15
|
|||
|
|
this.GetCTICalloutTask = function GetCTICalloutTask(){ return this.oBarCtrl.GetCTICalloutTask();}
|
|||
|
|
//2.3.2.6 GetCallData（得到随路数据） 15
|
|||
|
|
this.GetCallData = function GetCallData(destAgentID){ return this.oBarCtrl.GetCallData(destAgentID);}
|
|||
|
|
//2.3.2.7 SetCallData（设置随路数据） 16
|
|||
|
|
this.SetCallData = function SetCallData(destAgentID,calldata){ return this.oBarCtrl.SetCallData(destAgentID,calldata);}
|
|||
|
|
//2.3.2.8 GetTransfer（得到前转信息） 16
|
|||
|
|
this.GetTransfer = function GetTransfer(){ return this.oBarCtrl.GetTransfer();}
|
|||
|
|
//2.3.2.9 SetTransfer（设置前转信息） 17
|
|||
|
|
this.SetTransfer = function SetTransfer(forwardDeviceID,forwardState,answerType){ return this.oBarCtrl.SetTransfer(forwardDeviceID,forwardState,answerType);}
|
|||
|
|
//2.3.2.10 ChangeCallQueue（调整用户排队优先级） 17
|
|||
|
|
this.ChangeCallQueue = function ChangeCallQueue(calling,sid,orderid){ return this.oBarCtrl.ChangeCallQueue(calling,sid,orderid);}
|
|||
|
|
//2.3.2.11 GetCallID（得到CallID） 17
|
|||
|
|
this.GetCallID = function GetCallID(){ return this.oBarCtrl.GetCallID();}
|
|||
|
|
//2.3.2.12 QuerySPGroupList（得到技能组中某种状态的座席列表） 18
|
|||
|
|
this.QuerySPGroupList = function QuerySPGroupList(groupID,agentStatus,cmdType,checkAuthor,action,interval){
|
|||
|
|
if(typeof(action) == "undefined") action = 2;
|
|||
|
|
if(typeof(interval) == "undefined") interval = 0;
|
|||
|
|
return this.oBarCtrl.QuerySPGroupList(groupID,agentStatus,cmdType,checkAuthor,action,interval);
|
|||
|
|
}
|
|||
|
|
//2.3.2.13 GetCallInfo（得到当前呼叫信息） 19
|
|||
|
|
this.GetCallInfo = function GetCallInfo(){ return this.oBarCtrl.GetCallInfo();}
|
|||
|
|
//2.3.2.14 SetTransparentParameter（设置透明参数） 20
|
|||
|
|
this.SetTransparentParameter = function SetTransparentParameter(transparentParam){ return this.oBarCtrl.SetTransparentParameter(transparentParam);}
|
|||
|
|
//2.3.2.15 GetAgentStatus（得到座席状态） 20
|
|||
|
|
this.GetAgentStatus = function GetAgentStatus(){ return this.oBarCtrl.GetAgentStatus();}
|
|||
|
|
//补充函数
|
|||
|
|
this.GetAgentSubBusyStatus = function GetAgentSubBusyStatus(){ return this.oBarCtrl.GetAgentSubBusyStatus();}
|
|||
|
|
//2.3.2.16 GetBusySubStatus（得到座席忙碌子状态） 20
|
|||
|
|
this.GetBusySubStatus = function GetBusySubStatus(){ return this.oBarCtrl.GetBusySubStatus();}
|
|||
|
|
//2.3.2.17 SetDisplayNumber（设置外呼显示号码） 21
|
|||
|
|
this.SetDisplayNumber = function SetDisplayNumber(dstNum){ return this.oBarCtrl.SetDisplayNumber(dstNum);}
|
|||
|
|
//2.3.2.18 GetDisplayNumber（座席分机显示号码） 21
|
|||
|
|
this.GetDisplayNumber = function GetDisplayNumber(){ return this.oBarCtrl.GetDisplayNumber();}
|
|||
|
|
//2.3.2.19 CallQueueQuery（查询排队信息） 21
|
|||
|
|
this.CallQueueQuery = function CallQueueQuery(serviceID,action,interval){
|
|||
|
|
if(typeof(action) == "undefined") action = 2;
|
|||
|
|
if(typeof(interval) == "undefined") interval = 0;
|
|||
|
|
return this.oBarCtrl.CallQueueQuery(serviceID,action,interval);
|
|||
|
|
}
|
|||
|
|
//2.3.2.20 QueryGroupAgentStatus（查询指定组的座席状态） 22
|
|||
|
|
this.QueryGroupAgentStatus = function QueryGroupAgentStatus(groupIDs,action,interval,type){
|
|||
|
|
if(typeof(type) == "undefined") type = 0;
|
|||
|
|
return this.oBarCtrl.QueryGroupAgentStatus(groupIDs,action,interval,type);
|
|||
|
|
}
|
|||
|
|
//2.3.2.21 QueryPreViewCallOutNumbers（查询并分配预览外呼号码） 22
|
|||
|
|
this.QueryPreViewCallOutNumbers = function QueryPreViewCallOutNumbers(serviceNum,agentID,num,realloc){ return this.oBarCtrl.QueryPreViewCallOutNumbers(serviceNum,agentID,num,realloc);}
|
|||
|
|
//2.3.2.22 GetBase64Data（得到base64编码） 24
|
|||
|
|
this.GetBase64Data = function GetBase64Data(data){ return this.oBarCtrl.GetBase64Data(data);}
|
|||
|
|
//2.3.2.23 GetDataFromBase64（从Base64编码得到原始数据） 24
|
|||
|
|
this.GetDataFromBase64 = function GetDataFromBase64(data){ return this.oBarCtrl.GetDataFromBase64(data);}
|
|||
|
|
//2.3.2.24 SetWeChatQueueFlag（设置座席是否参与排对） 24
|
|||
|
|
this.SetWeChatQueueFlag = function SetWeChatQueueFlag(flag) { return this.oBarCtrl.SetWeChatQueueFlag(flag);}
|
|||
|
|
//2.3.2.25 GetWeChatQueueFlag（得到座席参与排队标示） 25
|
|||
|
|
this.GetWeChatQueueFlag = function GetWeChatQueueFlag() { return this.oBarCtrl.GetWeChatQueueFlag();}
|
|||
|
|
//2.3.2.26 TransferCallQueue（转接排队中的用户） 25
|
|||
|
|
this.TransferCallQueue = function TransferCallQueue(queuekey,lTransferType,destNum) { return this.oBarCtrl.TransferCallQueue(queuekey,lTransferType,destNum);}
|
|||
|
|
//2.3.2.27 SetActiveService（设置当前人工服务） 15
|
|||
|
|
this.SetActiveService = function SetActiveService(ServiceNum){ return this.oBarCtrl.SetActiveService(ServiceNum);}
|
|||
|
|
//2.3.2.28 GetActiveService（得到当前人工服务） 15
|
|||
|
|
this.GetActiveService = function GetActiveService(){ return this.oBarCtrl.GetActiveService();}
|
|||
|
|
//2.3.2.29 GetExitCause（得到座席退出原因列表） 15
|
|||
|
|
this.GetExitCause = function GetExitCause(){ return this.oBarCtrl.GetExitCause();}
|
|||
|
|
//2.3.2.30 SetForwardNumber（设置接续号码） 15
|
|||
|
|
this.SetForwardNumber = function SetForwardNumber(Num,State){ return this.oBarCtrl.SetForwardNumber(Num,State);}
|
|||
|
|
//2.3.2.31 GetForwardNumber（得到接续号码） 15
|
|||
|
|
this.GetForwardNumber = function GetForwardNumber(){ return this.oBarCtrl.GetForwardNumber();}
|
|||
|
|
|
|||
|
|
//2.3.3 呼叫命令 25
|
|||
|
|
//2.3.3.1 MakeCall（外呼） 25
|
|||
|
|
this.MakeCall = function MakeCall(DestNum,serviceDirect,taskID,transParentParam,phoneID) { return this.oBarCtrl.MakeCall(DestNum,serviceDirect,taskID,transParentParam,phoneID); }
|
|||
|
|
//2.3.3.2 CallIn（内呼） 26
|
|||
|
|
this.CallIn = function CallIn(DestAgentID,serviceDirect,taskID,transParentParam) { return this.oBarCtrl.CallIn(DestAgentID,serviceDirect,taskID,transParentParam); }
|
|||
|
|
//2.3.3.3 TransferOut（转出） 27
|
|||
|
|
this.TransferOut = function TransferOut(lTransferType,DestNum){ return this.oBarCtrl.TransferOut(lTransferType,DestNum); }
|
|||
|
|
//2.3.3.4 Hold（保持） 28
|
|||
|
|
this.Hold = function Hold(){ return this.oBarCtrl.Hold();}
|
|||
|
|
//2.3.3.5 RetrieveHold（接回） 28
|
|||
|
|
this.RetrieveHold = function RetrieveHold(){ return this.oBarCtrl.RetrieveHold();}
|
|||
|
|
//2.3.3.6 Disconnect（挂断） 28
|
|||
|
|
this.Disconnect = function Disconnect(callType){ return this.oBarCtrl.Disconnect(callType);}
|
|||
|
|
//2.3.3.7 Answer（接通） 29
|
|||
|
|
this.Answer = function Answer(recordFlag){
|
|||
|
|
if(typeof(recordFlag) == "undefined") recordFlag = 0;
|
|||
|
|
return this.oBarCtrl.Answer(recordFlag);
|
|||
|
|
}
|
|||
|
|
//2.3.3.8 Consult（咨询） 29
|
|||
|
|
this.Consult = function Consult(lConsultType,ConsultNum){ return this.oBarCtrl.Consult(lConsultType,ConsultNum); }
|
|||
|
|
//2.3.3.9 Transfer（转移） 30
|
|||
|
|
this.Transfer = function Transfer(){ return this.oBarCtrl.Transfer();}
|
|||
|
|
//2.3.3.10 Conference（会议） 30
|
|||
|
|
this.Conference = function Conference(){ return this.oBarCtrl.Conference();}
|
|||
|
|
//2.3.3.11 SendDTMF（二次拨号） 30
|
|||
|
|
this.SendDTMF = function SendDTMF(TapKey){ return this.oBarCtrl.SendDTMF(TapKey);}
|
|||
|
|
//2.3.3.12 BeginRecord（录音） 31
|
|||
|
|
this.BeginRecord = function BeginRecord(destAgentID,fileName){ return this.oBarCtrl.BeginRecord(destAgentID,fileName);}
|
|||
|
|
//2.3.3.13 StopRecord（停录） 31
|
|||
|
|
this.StopRecord = function StopRecord(destAgentID){ return this.oBarCtrl.StopRecord(destAgentID);}
|
|||
|
|
//2.3.3.14 BeginPlay（视频推送） 31
|
|||
|
|
this.BeginPlay = function BeginPlay(DestAgentID,destDeviceID,nType,fileName,varparam){ return this.oBarCtrl.BeginPlay(DestAgentID,destDeviceID,nType,fileName,varparam);}
|
|||
|
|
//2.3.3.15 StopPlay（停止推送） 32
|
|||
|
|
this.StopPlay = function StopPlay(DestAgentID,DestDeviceID){ return this.oBarCtrl.StopPlay(DestAgentID,DestDeviceID);}
|
|||
|
|
//2.3.3.16 Bridge（桥接） 32
|
|||
|
|
this.Bridge = function Bridge(IVRNum,bEndCall){ return this.oBarCtrl.Bridge(IVRNum,bEndCall); }
|
|||
|
|
//2.3.3.17 Mute（静音） 33
|
|||
|
|
this.Mute = function Mute(flag){ return this.oBarCtrl.Mute(flag);}
|
|||
|
|
//2.3.3.18 AlterNate（切换） 33
|
|||
|
|
this.AlterNate = function AlterNate(destDeviceID){ return this.oBarCtrl.AlterNate(destDeviceID);}
|
|||
|
|
//2.3.3.19 CallBack（回拨） 33
|
|||
|
|
this.CallBack = function CallBack(){ return this.oBarCtrl.CallBack();}
|
|||
|
|
//2.3.3.20 ReCall（重播） 34
|
|||
|
|
this.ReCall = function ReCall(){ return this.oBarCtrl.ReCall();}
|
|||
|
|
//2.3.3.21 SMMsg（短信） 34
|
|||
|
|
this.SMMsg = function SMMsg(DestAddress,ShortMessage){ return this.oBarCtrl.SMMsg(DestAddress,ShortMessage);}
|
|||
|
|
//2.3.3.22 ReleaseThirdOne（挂断第三方） 35
|
|||
|
|
this.ReleaseThirdOne = function ReleaseThirdOne(retrieveCall){ return this.oBarCtrl.ReleaseThirdOne(retrieveCall);}
|
|||
|
|
//2.3.3.23 BeginCollect（开始收号） 35
|
|||
|
|
this.BeginCollect = function BeginCollect(destAgentID,destDeviceID,playType,filename,min,max,end,cel,fto,ito){ return this.oBarCtrl.BeginCollect(destAgentID,destDeviceID,playType,filename,min,max,end,cel,fto,ito);}
|
|||
|
|
//2.3.3.24 StopCollect（结束收号） 36
|
|||
|
|
this.StopCollect = function StopCollect(destAgentID,destDeviceID){ return this.oBarCtrl.StopCollect(destAgentID,destDeviceID);}
|
|||
|
|
//2.3.3.25 ForceReset（复位） 36
|
|||
|
|
this.ForceReset = function ForceReset(){ return this.oBarCtrl.ForceReset();}
|
|||
|
|
//2.3.3.26 SendIMMessage（发送即时消息功能） 36
|
|||
|
|
this.SendIMMessage = function SendIMMessage(destTarget0,destTarget1,destTarget2,logicOperator,msgtype,message){ return this.oBarCtrl.SendIMMessage(destTarget0,destTarget1,destTarget2,logicOperator,msgtype,message);}
|
|||
|
|
|
|||
|
|
//2.3.4 质检命令 37
|
|||
|
|
//2.3.4.1 ForeReleaseCall（强拆） 37
|
|||
|
|
this.ForeReleaseCall = function ForeReleaseCall(DestAgentID,type) { return this.oBarCtrl.ForeReleaseCall(DestAgentID,type); }
|
|||
|
|
//2.3.4.2 Insert（强插） 37
|
|||
|
|
this.Insert = function Insert(DestAgentID,type,callID) {
|
|||
|
|
if(typeof(type) == "undefined") type = 0;
|
|||
|
|
if(typeof(callID) == "undefined") callID = "";
|
|||
|
|
return this.oBarCtrl.Insert(DestAgentID,type,callID);
|
|||
|
|
}
|
|||
|
|
//2.3.4.3 Listen（监听） 38
|
|||
|
|
this.Listen = function Listen(DestAgentID,type,callID) {
|
|||
|
|
if(typeof(type) == "undefined") type = 0;
|
|||
|
|
if(typeof(callID) == "undefined") callID = "";
|
|||
|
|
return this.oBarCtrl.Listen(DestAgentID,type,callID);
|
|||
|
|
}
|
|||
|
|
//2.3.4.4 Intercept（拦截） 38
|
|||
|
|
this.Intercept = function Intercept(DestAgentID,type,callID) {
|
|||
|
|
if(typeof(type) == "undefined") type = 0;
|
|||
|
|
if(typeof(callID) == "undefined") callID = "";
|
|||
|
|
return this.oBarCtrl.Intercept(DestAgentID,type,callID);
|
|||
|
|
}
|
|||
|
|
//2.3.4.5 Lock（锁定） 39
|
|||
|
|
this.Lock = function Lock(DestAgentID) { return this.oBarCtrl.Lock(DestAgentID); }
|
|||
|
|
//2.3.4.6 UnLock（解锁） 39
|
|||
|
|
this.UnLock = function UnLock(DestAgentID) { return this.oBarCtrl.UnLock(DestAgentID); }
|
|||
|
|
//2.3.4.7 ForceIdle（强制置闲） 39
|
|||
|
|
this.ForceIdle = function ForceIdle(DestAgentID) { return this.oBarCtrl.ForceIdle(DestAgentID); }
|
|||
|
|
//2.3.4.8 ForceBusy（强制置忙） 40
|
|||
|
|
this.ForceBusy = function ForceBusy(DestAgentID) { return this.oBarCtrl.ForceBusy(DestAgentID); }
|
|||
|
|
//2.3.4.9 ForceOut（强制签出） 40
|
|||
|
|
this.ForceOut = function ForceOut(DestAgentID) { return this.oBarCtrl.ForceOut(DestAgentID); }
|
|||
|
|
//2.3.4.10 Help（辅助） 40
|
|||
|
|
this.Help = function Help(DestAgentID,type,callID) {
|
|||
|
|
if(typeof(type) == "undefined") type = 0;
|
|||
|
|
if(typeof(callID) == "undefined") callID = "";
|
|||
|
|
return this.oBarCtrl.Help(DestAgentID,type,callID);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
//2.3.5 监控命令 41
|
|||
|
|
//2.3.5.1 InitialState（查询监控信息） 41
|
|||
|
|
this.InitialState = function InitialState() { return this.oBarCtrl.InitialState(); }
|
|||
|
|
//2.3.5.2 AgentQuery（查询座席信息） 42
|
|||
|
|
this.AgentQuery = function AgentQuery(monitorid,curpos) { return this.oBarCtrl.AgentQuery(monitorid,curpos); }
|
|||
|
|
//2.3.5.3 TelQuery（电话信息查询） 43
|
|||
|
|
this.TelQuery = function TelQuery(monitorid,curpos) { return this.oBarCtrl.TelQuery(monitorid,curpos); }
|
|||
|
|
//2.3.5.4 IvrQuery（IVR信息查询） 43
|
|||
|
|
this.IvrQuery = function IvrQuery(monitorid,curpos) { return this.oBarCtrl.IvrQuery(monitorid,curpos); }
|
|||
|
|
//2.3.5.5 ServiceQuery（服务器信息查询） 44
|
|||
|
|
this.ServiceQuery = function ServiceQuery(monitorid,curpos) { return this.oBarCtrl.ServiceQuery(monitorid,curpos); }
|
|||
|
|
//2.3.5.6 TaskQuery（任务信息查询） 46
|
|||
|
|
this.TaskQuery = function TaskQuery(monitorid,curpos) { return this.oBarCtrl.TaskQuery(monitorid,curpos); }
|
|||
|
|
//2.3.5.7 CallReportQuery（呼叫统计信息查询） 47
|
|||
|
|
this.CallReportQuery = function CallReportQuery(monitorid,curpos) { return this.oBarCtrl.CallReportQuery(monitorid,curpos); }
|
|||
|
|
//2.3.5.8 GetTaskSummary（得到具体Task概述信息） 49
|
|||
|
|
this.GetTaskSummary = function GetTaskSummary(monitorid,taskid) { return this.oBarCtrl.GetTaskSummary(monitorid,taskid); }
|
|||
|
|
//2.3.5.9 QueryMonitorSumInfo（查询指定参数的统计信息） 23
|
|||
|
|
this.QueryMonitorSumInfo = function QueryMonitorSumInfo(cmdName,amdParam){ return this.oBarCtrl.QueryMonitorSumInfo(cmdName,amdParam);}
|
|||
|
|
//2.3.5.10 StartNotification（开始监控） 50
|
|||
|
|
this.StartNotification = function StartNotification(id,type,flag) { return this.oBarCtrl.StartNotification(id,type,flag); }
|
|||
|
|
//2.3.5.11 EndNotification（结束监控） 51
|
|||
|
|
this.EndNotification = function EndNotification(id) { return this.oBarCtrl.EndNotification(id); }
|
|||
|
|
|
|||
|
|
|
|||
|
|
//2.3.6 扩展命令 51
|
|||
|
|
//2.3.6.1 SendWeiboMsg（发送微博消息） 51
|
|||
|
|
this.SendWeiboMsg = function SendWeiboMsg(message ){ return this.oBarCtrl.SendWeiboMsg(message );}
|
|||
|
|
//2.3.6.2 UploadFileToMMS（上传微信文件） 52
|
|||
|
|
this.UploadFileToMMS = function UploadFileToMMS(fileName,userId,vccPublicId){ return this.oBarCtrl.UploadFileToMMS(fileName,userId,vccPublicId);}
|
|||
|
|
//2.3.6.3 DownFileFromMMS（下载微信文件） 52
|
|||
|
|
this.DownFileFromMMS = function DownFileFromMMS(url,userId,vccPublicId,sessionId,msgSeq){ return this.oBarCtrl.DownFileFromMMS(url,userId,vccPublicId,sessionId,msgSeq);}
|
|||
|
|
//2.3.6.4 SendWeChatMsg（发送微信消息） 53
|
|||
|
|
this.SendWeChatMsg = function SendWeChatMsg(sessionId,type,userId,vccPublicId,msgtype,content,tempURL,title,data,needMmcOpenData)
|
|||
|
|
{
|
|||
|
|
if(application.oWechatManager != null)
|
|||
|
|
{
|
|||
|
|
application.oWechatManager.SaveSendMessage(sessionId,type,userId,vccPublicId,msgtype,content,tempURL,title,data,needMmcOpenData);
|
|||
|
|
}
|
|||
|
|
return this.oBarCtrl.SendWeChatMsg(sessionId,type,userId,vccPublicId,msgtype,content,tempURL,title,data,needMmcOpenData);
|
|||
|
|
}
|
|||
|
|
//2.3.6.5 QueryWeChatData（查询微信信息） 54
|
|||
|
|
this.QueryWeChatData = function QueryWeChatData(type,userId,vccPublicId,sessionId,msgSeq,count,direction){ return this.oBarCtrl.QueryWeChatData(type,userId,vccPublicId,sessionId,msgSeq,count,direction);}
|
|||
|
|
//2.3.6.6 QueryWeChatHistory（查询微信历史信息） 55
|
|||
|
|
this.QueryWeChatHistory = function QueryWeChatHistory(Type,userId,vccPublicId,formTime,toTime,key,curpos){ return this.oBarCtrl.QueryWeChatHistory(Type,userId,vccPublicId,formTime,toTime,key,curpos);}
|
|||
|
|
//2.3.6.7 GetWeChatParam（得到微信用户信息） 56
|
|||
|
|
this.GetWeChatParam = function GetWeChatParam(userId){ return this.oBarCtrl.GetWeChatParam(userId);}
|
|||
|
|
|
|||
|
|
//--------------------------------------------------------------------------------------------------
|
|||
|
|
// 事件重载,电话条对外事件
|
|||
|
|
//--------------------------------------------------------------------------------------------------
|
|||
|
|
|
|||
|
|
//2.4.1 呼叫事件 3
|
|||
|
|
this.OnCallRing = function (CallingNo,CalledNo,OrgCalledNo,CallData,SerialID,ServiceDirect,CallID,UserParam,TaskID,UserDn,AgentDn,AreaCode,filename,networkInfo,queueTime,opAgentID){}
|
|||
|
|
this.AnswerCall = function (UserNo,AnswerTime,SerialID,ServiceDirect,CallID,UserParam,TaskID){}
|
|||
|
|
this.OnCallEnd = function (CallID,SerialID,ServiceDirect,UserNo,BgnTime,EndTime,AgentAlertTime,UserAlertTime,FileName,Directory,DisconnectType,UserParam,TaskID,serverName,networkInfo){}
|
|||
|
|
|
|||
|
|
//2.4.2 提示事件 19
|
|||
|
|
this.OnPrompt = function (code,description){}
|
|||
|
|
this.OnReportBtnStatus = function (btnIDS){}
|
|||
|
|
this.OnInitalSuccess = function (){}
|
|||
|
|
this.OnInitalFailure = function (code,description){}
|
|||
|
|
this.OnEventPrompt = function (eventIndex,eventParam){}
|
|||
|
|
this.OnAgentWorkReport = function (workStatus,description){}
|
|||
|
|
this.OnCallDataChanged = function (callData){}
|
|||
|
|
this.OnBarExit = function (code,description){}
|
|||
|
|
this.OnCallQueueQuery = function (QueueInfo){}
|
|||
|
|
this.OnQueryGroupAgentStatus = function (QueryInfo,type){}
|
|||
|
|
this.OnSystemMessage = function (code,description){}
|
|||
|
|
this.OnRecvWeiboMsg = function (message){}
|
|||
|
|
this.OnIMMessage = function (msgType,message){}
|
|||
|
|
this.OnRecvWeChatMessage = function (sessionId,msgseq,type,userId,vccPublicId,msgType,content,sessionUrl,recongnition,msgevent,eventKey,title,data,timeStamp){}
|
|||
|
|
this.OnSendWeChatMsgReport = function (userId,sessionId,msgseq,code,des,timeStamp){}
|
|||
|
|
this.OnUploadFileToMMSReport = function (strFileName,status,strUrl){}
|
|||
|
|
this.OnDownloadFileToMMSReport = function (strUrl,status,strFileName,msgSeq){}
|
|||
|
|
this.OnWorkStaticInfoReport = function (staticInfo){}
|
|||
|
|
this.OnQueueReport = function (ServiceReportInfo){}
|
|||
|
|
this.OnQuerySPGroupList = function(type,ctiInfo){}
|
|||
|
|
|
|||
|
|
//2.4.3 监控事件 12
|
|||
|
|
this.OnAgentReport = function (AgentReportInfo){}
|
|||
|
|
this.OnTelReport = function (TelReportInfo){}
|
|||
|
|
this.OnServiceReport = function (ServiceReportInfo){}
|
|||
|
|
this.OnIvrReport = function (IvrReportInfo){}
|
|||
|
|
this.OnTaskReport = function (TaskReportInfo){}
|
|||
|
|
this.OnOutboundReport = function (TaskInfo){}
|
|||
|
|
this.OnCallReportInfo = function (CallInfo){}
|
|||
|
|
this.OnQueryMonitorSumReport = function (cmdName,reportInfo){}
|
|||
|
|
this.OnWallServiceReport = function (serviceReportInfo){}
|
|||
|
|
this.OnWallQueueReport = function (queueInfo){}
|
|||
|
|
this.OnServiceStaticReport = function (staticInfo){}
|
|||
|
|
this.OnAgentStaticReport = function (staticInfo){}
|
|||
|
|
|
|||
|
|
this.OnMethodResponseEvent = function (cmdName,param){}
|
|||
|
|
|
|||
|
|
this.SetInlineShowBar = function(oBar)
|
|||
|
|
{
|
|||
|
|
this.oBarShow = oBar;
|
|||
|
|
|
|||
|
|
if(this.oBarShow != null)
|
|||
|
|
this.oBarCtrl.SerialBtn(this.oBarShow._btnIDs);
|
|||
|
|
}
|
|||
|
|
this.SetMonitorCtrl = function(oMonitor)
|
|||
|
|
{
|
|||
|
|
this.oMonitorCtrl = oMonitor;
|
|||
|
|
}
|
|||
|
|
//设置消息异步的
|
|||
|
|
this.SetAsynMethod = function (flag) {
|
|||
|
|
if (this.GetJVccBarType() != vccBarTypeHTML5)
|
|||
|
|
this.oBarCtrl.GetBarCtrl().SetAsysMode(flag);
|
|||
|
|
}
|
|||
|
|
//得到设置消息异步的
|
|||
|
|
this.GetAsynMethod = function () {
|
|||
|
|
if (this.GetJVccBarType() != vccBarTypeHTML5)
|
|||
|
|
return this.oBarCtrl.GetBarCtrl().GetAsysMode();
|
|||
|
|
return 1;//异步
|
|||
|
|
}
|
|||
|
|
this.logMsg = function (obj, name) {
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
//--------------------------------------------------------------------------------------------------
|
|||
|
|
// 辅助函数,JS函数
|
|||
|
|
//--------------------------------------------------------------------------------------------------
|
|||
|
|
|
|||
|
|
this.GetBarCtrl = function(){
|
|||
|
|
return this.oBarCtrl.GetBarCtrl();}
|
|||
|
|
this.GetJVccBarType = function(){
|
|||
|
|
return this.oBarCtrl.GetBarType();}
|
|||
|
|
this.Display = function (flag){
|
|||
|
|
if(this.oBarShow == null)
|
|||
|
|
return ;
|
|||
|
|
if(flag == 1){
|
|||
|
|
this.oBarShow.style.display = "block";
|
|||
|
|
}else{
|
|||
|
|
this.oBarShow.style.display = "none";
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
this._createObject();
|
|||
|
|
|
|||
|
|
return this;
|
|||
|
|
}
|