333 lines
7.1 KiB
JavaScript
333 lines
7.1 KiB
JavaScript
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// Agent Ocx Event Handle
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// Copyright © Huawei Technologies Co., Ltd. 2015. All rights reserved.
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var ChatList = Array("","","");
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var Event = {};
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Event.AgentOcx = {
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OnSignInExSuccess: function (MediaType) {
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnSignOutExSuccess: function (MediaType) {
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnSayBusySuccess: function () {
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},
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OnSayBusyFailure: function () {
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},
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OnSayFreeSuccess: function () {
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},
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OnSayFreeFailure: function () {
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},
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OnRestExSuccess: function () {
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},
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OnRestExFailure: function () {
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},
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OnCancelRestSuccess: function () {
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},
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OnCancelRestFailure: function () {
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},
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OnStartRest: function () {
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var myDate = new Date();
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alert("Agent start to rest since " + myDate);
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INFO_LOG_METHOD("AgentEvent", "Agent start to rest since " + myDate);
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},
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OnAnswerRequestEx: function (usMediaType) {
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AgentState.SetMediaType(usMediaType);
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnAnswerRequestEx2: function (ulTime, usDsn, ucHandle, ucServer, usMediaType, usCCBIdx) {
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AgentState.SetMediaType(usMediaType);
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AgentState.SetCallID(UTIL.FormatCallID(ulTime, usDsn, ucHandle, ucServer));
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AgentState.SetCurrentCallCCBIdx(usCCBIdx);
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},
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OnRequestReleaseEx: function (MediaType) {
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if (!GetAgentAutoReleaseSet()) {
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//document.getElementById("AgentApp.Release").click(); //for convienent purpose , you can uncomment this line to auto fire release action
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}
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AgentState.SetMediaType(MediaType);
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnAnswerSuccess: function () {
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AgentState.SetTalkFlag(1);
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AgentUI.UpdateCallStatus();
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//SetBtnStatus("talking");
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},
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OnAnswerExSuccess: function (usMediaType) {
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AgentState.SetTalkFlag(1);
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AgentUI.UpdateCallStatus();
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if (usMediaType === 1) {
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AgentState.SetChatAnswered(AgentState.GetCurrentCallCCBIdx());
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}
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},
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OnReleaseExSuccess: function () {
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var _HoldFlag = AgentState.GetHoldFlag();
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if (_HoldFlag === 0) {
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AgentState.SetTalkFlag(0);
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}
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AgentUI.UpdateCallStatus();
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},
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OnBeginMuteUserSuccess: function () {
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},
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OnEndMuteUserSuccess: function () {
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},
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OnHoldSuccess: function () {
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnGetHoldSuccess: function () {
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},
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OnRecordSuccess: function () {
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},
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OnStopRecordSuccess: function () {
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},
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OnCallOutSuccess: function () {
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AgentState.SetTalkFlag(1);
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnCallInnerSuccess: function () {
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AgentState.SetTalkFlag(1);
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnConfJoinSuccess: function () {
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AgentUI.UpdateCallStatus();
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},
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OnConfJoinFailure: function () {
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},
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OnDelCallInConf: function (CallerNo, CalledNo) {
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnPhoneStatusNotify: function (Status) {
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnInternalHelpSuccess: function (HelpMode) {
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AgentUI.UpdateCallStatus();
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},
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OnInternalHelpRefused: function () {
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnReceiveChat: function (Content) {
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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AgentUI.UpdateCallStatus();
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},
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OnReceiveChatEx: function (sContent, usCCBIdx) {
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AgentState.AgentReiceiveChatContent(usCCBIdx, sContent);
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AgentState.SetTalkFlag(1);
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},
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OnMultimediaConfSuccess: function () {
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},
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OnMultimediaConfFailure: function () {
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},
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OnPrepareJoinMultimediaConf: function (usParticipantType, sParticipant, ulConfID, sConfInfo) {
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AgentState.SetConfID(ulConfID);
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AgentState.SetParticipantType(usParticipantType);
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AgentState.SetParticipant(sParticipant);
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AgentUI.UpdateWhenPrepareJoinMultimediaConf(sConfInfo);
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},
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OnMultimediaConfState: function (usParticipantType, sParticipant, usConfState, usCause) {
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},
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OnStopMultimediaConf: function () {
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},
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OnReceiveAgentStateInfo: function (AgentState, BusyFlag, RestFlag) {
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnReceiveReleaseOverEx:function(ulTime, usDsn, ucHandle, ucServer, wMediaType, CCBIdx)
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{
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if (wMediaType === 1) {
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AgentUI.UpdateWhenChatReleased(CCBIdx);
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}
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},
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OnRestTimeOut:function(RestTime){
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alert("Agent rested " + RestTime + "secs, now time out");
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INFO_LOG_METHOD("AgentEvent", "Agent rested " + RestTime + "secs, now time out");
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},
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OnStopMultimediaConf: function()
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{
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},
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OnInviteFailure: function()
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{
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},
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OnInviteSuccess: function()
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{
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},
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OnStopMultimediaConfFailure: function()
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{
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},
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OnAnswerExFailure:function(MediaType)
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{
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},
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OnHoldCallRelease:function(Cause)
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{
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},
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OnGetHoldSuccTalk:function()
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{
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnCallInnerSuccTalk:function()
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{
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},
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OnCallerCalledInfoArrived: function(MediaType,Caller,Called)
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{
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnInternalHelpFailure: function(HelpMode)
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{
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},
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OnSayBusySuccess:function()
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{
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},
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OnSayBusyFailure:function()
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{
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},
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OnSayFreeSuccess:function()
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{
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnSayFreeFailure:function()
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{
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},
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OnIsTalkingChanged:function()
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{
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},
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OnBeforeTrans:function()
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{
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},
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OnRedirectToOtherSuccess:function()
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{
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnRedirectToOtherFailure:function()
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{
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},
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OnTransInnerFailure:function()
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{
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},
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OnTransInnerSuccess:function()
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{
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnRedirectToAutoSuccess:function()
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{
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnRedirectToAutoFailure:function()
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{
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},
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OnReturnFromIvr:function()
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{
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},
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OnTransOutSuccess:function(TransMode)
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{
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnTransOutFailure:function(TransMode)
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{
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},
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OnTransOutFailTalk:function(TransMode)
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{
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},
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OnForceOutEx: function(usSuccess)
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{
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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},
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OnReceiveForceoutMsgEx: function(usSuccess, usMediaType)
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{
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AgentUI.UpdateCallStatus();
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AgentUI.UpdateAgentStatus(AgentOcx._ocx.WorkNo);
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}
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}
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