// ***************************************************************************** // 文 件 名： jocxctrl.js // 作 者： wsj // 版 本： 1.0.0.0 // 日 期： 2014-07-15 // 文件描述： // 电话条对位接口 // 说 明： // 支持ocx和websocket两种方式，同时支持内联函数 // 修改说明： // ***************************************************************************** function JVccBar(nLeft,nTop,nWidth,nHeight,showstyle,oContentWindow) { //########################// // 属性 // //########################// //公共属性 this.left = nLeft; this.top = nTop; this.width = nWidth; this.height = nHeight; this.showstyle = showstyle; //showStyleNONE/showStyleOCX/showStyleJS this._contentWindow = (oContentWindow==null)?window:oContentWindow; this.id = "oBar_" + Math.ceil(Math.random() * 100); this.name = this.id + "_Ctrl"; this.oBarControl = null ; //电话条内联显示对象 this.oBarShow = null; //电话条功能实现对象 this.oBarCtrl = null; //监控控件对象 this.oMonitorCtrl = null; this.errDescription = ""; // 错误提示信息 //特殊参数 this._appType = -1; //0：Agent 1：Monitor 2：agent+minitor //########################// // 方法 　 // //########################// //内部方法: this._createObject = function _createObject() { // 创建电话条控件,有优先使用websocket if(this.oBarControl == null){ this.oBarControl = new CHtmlBarControl(getLocalLanguage()); } switch(this.showstyle) { case showStyleOCX: { this.oBarCtrl = new JOcxCtrl(this.left,this.top,this.width,this.height,1,this._contentWindow); this.oBarCtrl.oParent = this; } break; case showStyleSL: { this.height = this.width = 0; //this.oBarCtrl = new JSilverLightCtrl(this.left,this.top,this.width,this.height,"/CIN-DCP/CIN-COM/CC-VccBar/CCVccBar/CCVccBar/Bin/Release/",this._contentWindow); this.oBarCtrl = new JSilverLightCtrl(this.left,this.top,this.width,this.height,application.GetRelationPath()+"cab/",this._contentWindow); } break; case showStyleJS: { this.oBarCtrl = new JHTML5Ctrl(); } break; case showStyleNONE: default: { if( application.IsSurpportWebSocket() ){ this.oBarCtrl = new JHTML5Ctrl(); } else{ this.height = this.width = 0; this.oBarCtrl = new JSilverLightCtrl(this.left,this.top,this.width,this.height,application.GetRelationPath()+"cab/",this._contentWindow); } } break; } //set oBarCtrl default attribute this.SetAttribute("AgentType",0); this.SetAttribute("PassWord","111111"); this.SetAttribute("MainPortID",14800); this.SetAttribute("BackPortID",14800); this.SetAttribute("TaskID","0"); this.SetAttribute("MonitorPort",4502); this.SetAttribute("AppType",0); this.SetAttribute("SipServerPort",5060); this.SetAttribute("SipPassWord","00000000"); this.SetAttribute("SipProtocol","UDP"); this.SetAttribute("SipPassWdCryptType",0); this.SetAttribute("SipAuthType",1); this.SetAttribute("PhonType",0); this.SetAttribute("SelfPrompt",0); this.SetAttribute("forceEndProcess",g_DebugFlag); //set event callback function this.oBarCtrl.attachEventfun(this._eventFunction); this.oBarCtrl.attachResponsefun(this._responseFunction); } //*********************回调函数******************************// //异步命令的函数返回函数(html5中才有) this._responseFunction = function(cmdName,param){ DisplayLog(VccBar_Log_Debug,"JVccBar:OnMethodResponseEvent(cmdName:【"+cmdName+"】 param: 【"+param+"】)"); if(cmdName == "GetWeChatParam") { if(application.oWechatManager != null){ application.oWechatManager.SetUserInfo(param); } } else if(cmdName == "Initial"){ if(param == "-2"){ if(getLocalLanguage() == lg_zhcn) alert("版本不匹配，请更新版本再使用!"); else alert("dismatch version，please update new version!"); } } application.oJVccBar.OnMethodResponseEvent(cmdName,param); } //事件的回调函数 this._eventFunction = function(cmdIndex,param){ var arrParam = param.split("|"); if(cmdIndex == 31 || cmdIndex == 116) { DisplayLog(VccBar_Log_Debug,"JVccBar:_eventFunction(cmdIndex="+cmdIndex+",param="+param+")"); } else { DisplayLog(VccBar_Log_Debug,"JVccBar:_eventFunction(cmdIndex="+cmdIndex+",param="+param+")"); } switch(cmdIndex){ //呼叫事件 3 case eventOnCallRing: application.oJVccBar.OnCallRing(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13],arrParam[14],arrParam[15]); break; case eventOnAnswerCall: application.oJVccBar.AnswerCall(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6]); break; case eventOnCallEnd: application.oJVccBar.OnCallEnd(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13],arrParam[14]); break; //提示事件 18 case eventOnPrompt: { var des = application.oJVccBar.oBarControl.GetErrorItemDes(arrParam[0]); if(des == "") des = arrParam[1]; if(application.oJVccBar.GetAttribute("SelfPrompt") == 1 && application.oJVccBar.oBarShow != null) { application.oJVccBar.oBarShow.ShowSelfPrompt(arrParam[0],des); } else { application.oJVccBar.OnPrompt(arrParam[0],des); } } break; case eventOnReportBtnStatus: if( application.oJVccBar.oBarShow != null) { application.oJVccBar.oBarShow.ChangeBtnStatus(param); application.oJVccBar.oBarShow.SetAgentStatus(application.oJVccBar.GetAgentStatus()); } if(application.oJVccBar.oMonitorCtrl != null) { application.oJVccBar.oMonitorCtrl.SetReportBtnStatus(param,application.oJVccBar.GetAgentStatus()); } application.oJVccBar.OnReportBtnStatus(param); break; case eventOnInitalSuccess: if( application.oJVccBar.oBarShow != null) application.oJVccBar.oBarShow.SetSubBusyStatus(application.oJVccBar.GetBusySubStatus()); application.oJVccBar.OnInitalSuccess(); break; case eventOnInitalFailure: application.oJVccBar.OnInitalFailure(arrParam[0],arrParam[1]); break; case eventOnEventPrompt: application.oJVccBar.OnEventPrompt(arrParam[0],arrParam[1]); break; case eventOnAgentWorkReport: if(arrParam[0] == "-1") { if( application.oJVccBar.oBarShow != null) application.oJVccBar.oBarShow.SetSubBusyStatus(""); } if(application.oJVccBar.oMonitorCtrl != null) { application.oJVccBar.oMonitorCtrl.SetAgentWorkReport(application.oJVccBar.GetAttribute("AgentID"),application.oJVccBar.GetAgentStatus(),parseInt(arrParam[0])); } application.oJVccBar.OnAgentWorkReport(arrParam[0],arrParam[1]); break; case eventOnCallDataChanged: application.oJVccBar.OnCallDataChanged(param); break; case eventOnBarExit: { var des = application.oJVccBar.oBarControl.GetErrorItemDes(arrParam[0]); if(des == "") des = arrParam[1]; application.oJVccBar.OnBarExit(arrParam[0],des); break; } case eventOnCallQueueQuery: application.oJVccBar.OnCallQueueQuery(param); break; case eventOnQueryGroupAgentStatus: { //QueryInfo+"@"+type var oMyParam = param.split("@"); var ntype = "0"; if(oMyParam.length>1) ntype = oMyParam[1]; application.oJVccBar.OnQueryGroupAgentStatus(oMyParam[0],ntype); } break; case eventOnSystemMessage: application.oJVccBar.OnSystemMessage(arrParam[0],arrParam[1]); break; case eventOnRecvWeiboMsg: application.oJVccBar.OnRecvWeiboMsg(param); break; case eventOnIMMessage: application.oJVccBar.OnIMMessage(arrParam[0],arrParam[1]); break; case eventOnRecvWeChatMessage: { if(application.oWechatManager != null) { application.oWechatManager.OnSaveRecvMessageReport(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13]); } application.oJVccBar.OnRecvWeChatMessage(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13]); } break; case eventOnSendWeChatMsgReport: { if(application.oWechatManager != null) { application.oWechatManager.OnSaveSendMessageReport(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5]); } application.oJVccBar.OnSendWeChatMsgReport(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5]); } break; case eventOnUploadFileToMMSReport: { if(application.oWechatManager != null){ application.oWechatManager.OnInvokeUploadFileToMMSReport(arrParam[0],arrParam[1],arrParam[2]); } application.oJVccBar.OnUploadFileToMMSReport(arrParam[0],arrParam[1],arrParam[2]); } break; case eventOnDownloadFileToMMSReport: { if (application.oWechatManager != null) { application.oWechatManager.OnInvokeDownFileFromMMSReport(arrParam[0], arrParam[1],arrParam[2],arrParam[3]); } application.oJVccBar.OnDownloadFileToMMSReport(arrParam[0], arrParam[1],arrParam[2],arrParam[3]); } break; case eventOnWorkStaticInfoReport: { application.oJVccBar.OnWorkStaticInfoReport(param); break; } case eventOnAQueryCTIInfoReport: application.oJVccBar.OnQuerySPGroupList(arrParam[0], getSubString(param,"|","")); break; //监控事件 13 case eventOnAgentReport: application.oJVccBar.OnAgentReport(param); break; case eventOnTelReport: application.oJVccBar.OnTelReport(param); break; case eventOnServiceReport: application.oJVccBar.OnServiceReport(param); break; case eventOnIvrReport: application.oJVccBar.OnIvrReport(param); break; case eventOnTaskReport: application.oJVccBar.OnTaskReport(param); break; case eventOnOutboundReport: application.oJVccBar.OnOutboundReport(param); break; case eventOnCallReportInfo: application.oJVccBar.OnCallReportInfo(param); break; case eventOnQueueReport: application.oJVccBar.OnQueueReport(param); break; case eventOnQueryMonitorSumReport: application.oJVccBar.OnQueryMonitorSumReport(arrParam[0],arrParam[1]); break; case eventOnWallServiceReport: application.oJVccBar.OnWallServiceReport(param); break; case eventOnWallQueueReport: application.oJVccBar.OnWallQueueReport(param); break; case eventOnServiceStaticReport: application.oJVccBar.OnServiceStaticReport(param); break; case eventOnAgentStaticReport: application.oJVccBar.OnAgentStaticReport(param); break; case eventOnWebsocketSocket: if(application.oJVccBar.GetAttribute("SelfPrompt") == 1 && application.oJVccBar.oBarShow != null) { application.oJVccBar.oBarShow.ShowSelfPrompt(arrParam[0],arrParam[1]); } else { application.oJVccBar.OnPrompt(arrParam[0],arrParam[1]); } break; } } //-------------------------------------------------------------------------------------------------- // 属性设置,电话条对外接口 //-------------------------------------------------------------------------------------------------- //设置电话条属性 this.SetAttribute = function(aName,aValue){ if(aName == "AppType"){ //Agent类型，监控走单独的接口Silverlight接口 this._appType = aValue; } else if(aName == "AutoUpdateURL"){ if(aValue != ""){ if(aValue.charAt(aValue.length-1) == "/") aValue = aValue + "JVccBar/version/update"; else aValue = aValue + "/JVccBar/version/update"; } } this.oBarCtrl.SetCtrlAttribute(aName,aValue); } this.GetAttribute = function(aName){ return this.oBarCtrl.GetCtrlAttribute(aName); } //-------------------------------------------------------------------------------------------------- // 外部方法,电话条对外接口 //-------------------------------------------------------------------------------------------------- //2.3.1 基本命令 9 //2.3.1.1 Initial（初始化） 9 this.Initial = function Initial(uuID){ if(this._appType == 0) { return this.oBarCtrl.Initial(); } else if(this._appType == 1) { alert("单独监控请不要使用电话条方式!"); return 0; } else if(this._appType == 2) { return this.oBarCtrl.Initial(); } return -1; } //2.3.1.2 SerialBtn（设置电话条按钮） 10 this.SerialBtn = function SerialBtn(btnIDS,hiddenIDS){ if(this.oBarShow != null){ this.oBarShow.SerialBtn(btnIDS,hiddenIDS); } return this.oBarCtrl.SerialBtn(btnIDS,hiddenIDS); } //2.3.1.3 GetBtnStatus（得到可用电话按钮） 10 this.GetBtnStatus = function GetBtnStatus(CallNum) {return this.oBarCtrl.GetBtnStatus(CallNum);} //2.3.1.4 Configurate（设置电话条配置） 10 this.Configurate = function Configurate(Params) {return this.oBarCtrl.Configurate(Params);} //2.3.1.5 GetConfiguration（得到电话条配置参数） 12 this.GetConfiguration = function GetConfiguration() { return this.oBarCtrl.GetConfiguration();} //2.3.1.6 UnInitial（释放电话条） 12 this.UnInitial = function UnInitial(code){ if(typeof(code) == "undefined") code = 0; return this.oBarCtrl.UnInitial(); } //2.3.1.7 SetUIStyle（设置电话条风格） 13 this.SetUIStyle = function SetUIStyle(barStyle){ return this.oBarCtrl.SetUIStyle(barStyle);} //2.3.1.8 GetVersion（得到电话版本） 13 this.GetVersion = function GetVersion() { return g_JsVersion+"("+this.oBarCtrl.GetVersion()+")"; } //2.3.2 基本状态 14 //2.3.2.1 SetBusy（置忙） 14 this.SetBusy = function SetBusy(subStatus){ return this.oBarCtrl.SetBusy(subStatus);} //2.3.2.2 SetIdle（置闲） 14 this.SetIdle = function SetIdle(){ return this.oBarCtrl.SetIdle();} //2.3.2.3 SetWrapUp（置后续态） 14 this.SetWrapUp = function SetWrapUp(){ return this.oBarCtrl.SetWrapUp();} //2.3.2.4 SetCTICalloutTask（设置外呼任务） 15 this.SetCTICalloutTask = function SetCTICalloutTask(TastNum){ return this.oBarCtrl.SetCTICalloutTask(TastNum);} //2.3.2.5 GetCTICalloutTask（得到外呼任务编号） 15 this.GetCTICalloutTask = function GetCTICalloutTask(){ return this.oBarCtrl.GetCTICalloutTask();} //2.3.2.6 GetCallData（得到随路数据） 15 this.GetCallData = function GetCallData(destAgentID){ return this.oBarCtrl.GetCallData(destAgentID);} //2.3.2.7 SetCallData（设置随路数据） 16 this.SetCallData = function SetCallData(destAgentID,calldata){ return this.oBarCtrl.SetCallData(destAgentID,calldata);} //2.3.2.8 GetTransfer（得到前转信息） 16 this.GetTransfer = function GetTransfer(){ return this.oBarCtrl.GetTransfer();} //2.3.2.9 SetTransfer（设置前转信息） 17 this.SetTransfer = function SetTransfer(forwardDeviceID,forwardState,answerType){ return this.oBarCtrl.SetTransfer(forwardDeviceID,forwardState,answerType);} //2.3.2.10 ChangeCallQueue（调整用户排队优先级） 17 this.ChangeCallQueue = function ChangeCallQueue(calling,sid,orderid){ return this.oBarCtrl.ChangeCallQueue(calling,sid,orderid);} //2.3.2.11 GetCallID（得到CallID） 17 this.GetCallID = function GetCallID(){ return this.oBarCtrl.GetCallID();} //2.3.2.12 QuerySPGroupList（得到技能组中某种状态的座席列表） 18 this.QuerySPGroupList = function QuerySPGroupList(groupID,agentStatus,cmdType,checkAuthor,action,interval){ if(typeof(action) == "undefined") action = 2; if(typeof(interval) == "undefined") interval = 0; return this.oBarCtrl.QuerySPGroupList(groupID,agentStatus,cmdType,checkAuthor,action,interval); } //2.3.2.13 GetCallInfo（得到当前呼叫信息） 19 this.GetCallInfo = function GetCallInfo(){ return this.oBarCtrl.GetCallInfo();} //2.3.2.14 SetTransparentParameter（设置透明参数） 20 this.SetTransparentParameter = function SetTransparentParameter(transparentParam){ return this.oBarCtrl.SetTransparentParameter(transparentParam);} //2.3.2.15 GetAgentStatus（得到座席状态） 20 this.GetAgentStatus = function GetAgentStatus(){ return this.oBarCtrl.GetAgentStatus();} //补充函数 this.GetAgentSubBusyStatus = function GetAgentSubBusyStatus(){ return this.oBarCtrl.GetAgentSubBusyStatus();} //2.3.2.16 GetBusySubStatus（得到座席忙碌子状态） 20 this.GetBusySubStatus = function GetBusySubStatus(){ return this.oBarCtrl.GetBusySubStatus();} //2.3.2.17 SetDisplayNumber（设置外呼显示号码） 21 this.SetDisplayNumber = function SetDisplayNumber(dstNum){ return this.oBarCtrl.SetDisplayNumber(dstNum);} //2.3.2.18 GetDisplayNumber（座席分机显示号码） 21 this.GetDisplayNumber = function GetDisplayNumber(){ return this.oBarCtrl.GetDisplayNumber();} //2.3.2.19 CallQueueQuery（查询排队信息） 21 this.CallQueueQuery = function CallQueueQuery(serviceID,action,interval){ if(typeof(action) == "undefined") action = 2; if(typeof(interval) == "undefined") interval = 0; return this.oBarCtrl.CallQueueQuery(serviceID,action,interval); } //2.3.2.20 QueryGroupAgentStatus（查询指定组的座席状态） 22 this.QueryGroupAgentStatus = function QueryGroupAgentStatus(groupIDs,action,interval,type){ if(typeof(type) == "undefined") type = 0; return this.oBarCtrl.QueryGroupAgentStatus(groupIDs,action,interval,type); } //2.3.2.21 QueryPreViewCallOutNumbers（查询并分配预览外呼号码） 22 this.QueryPreViewCallOutNumbers = function QueryPreViewCallOutNumbers(serviceNum,agentID,num,realloc){ return this.oBarCtrl.QueryPreViewCallOutNumbers(serviceNum,agentID,num,realloc);} //2.3.2.22 GetBase64Data（得到base64编码） 24 this.GetBase64Data = function GetBase64Data(data){ return this.oBarCtrl.GetBase64Data(data);} //2.3.2.23 GetDataFromBase64（从Base64编码得到原始数据） 24 this.GetDataFromBase64 = function GetDataFromBase64(data){ return this.oBarCtrl.GetDataFromBase64(data);} //2.3.2.24 SetWeChatQueueFlag（设置座席是否参与排对） 24 this.SetWeChatQueueFlag = function SetWeChatQueueFlag(flag) { return this.oBarCtrl.SetWeChatQueueFlag(flag);} //2.3.2.25 GetWeChatQueueFlag（得到座席参与排队标示） 25 this.GetWeChatQueueFlag = function GetWeChatQueueFlag() { return this.oBarCtrl.GetWeChatQueueFlag();} //2.3.2.26 TransferCallQueue（转接排队中的用户） 25 this.TransferCallQueue = function TransferCallQueue(queuekey,lTransferType,destNum) { return this.oBarCtrl.TransferCallQueue(queuekey,lTransferType,destNum);} //2.3.2.27 SetActiveService（设置当前人工服务） 15 this.SetActiveService = function SetActiveService(ServiceNum){ return this.oBarCtrl.SetActiveService(ServiceNum);} //2.3.2.28 GetActiveService（得到当前人工服务） 15 this.GetActiveService = function GetActiveService(){ return this.oBarCtrl.GetActiveService();} //2.3.2.29 GetExitCause（得到座席退出原因列表） 15 this.GetExitCause = function GetExitCause(){ return this.oBarCtrl.GetExitCause();} //2.3.2.30 SetForwardNumber（设置接续号码） 15 this.SetForwardNumber = function SetForwardNumber(Num,State){ return this.oBarCtrl.SetForwardNumber(Num,State);} //2.3.2.31 GetForwardNumber（得到接续号码） 15 this.GetForwardNumber = function GetForwardNumber(){ return this.oBarCtrl.GetForwardNumber();} //2.3.3 呼叫命令 25 //2.3.3.1 MakeCall（外呼） 25 this.MakeCall = function MakeCall(DestNum,serviceDirect,taskID,transParentParam,phoneID) { return this.oBarCtrl.MakeCall(DestNum,serviceDirect,taskID,transParentParam,phoneID); } //2.3.3.2 CallIn（内呼） 26 this.CallIn = function CallIn(DestAgentID,serviceDirect,taskID,transParentParam) { return this.oBarCtrl.CallIn(DestAgentID,serviceDirect,taskID,transParentParam); } //2.3.3.3 TransferOut（转出） 27 this.TransferOut = function TransferOut(lTransferType,DestNum){ return this.oBarCtrl.TransferOut(lTransferType,DestNum); } //2.3.3.4 Hold（保持） 28 this.Hold = function Hold(){ return this.oBarCtrl.Hold();} //2.3.3.5 RetrieveHold（接回） 28 this.RetrieveHold = function RetrieveHold(){ return this.oBarCtrl.RetrieveHold();} //2.3.3.6 Disconnect（挂断） 28 this.Disconnect = function Disconnect(callType){ return this.oBarCtrl.Disconnect(callType);} //2.3.3.7 Answer（接通） 29 this.Answer = function Answer(recordFlag){ if(typeof(recordFlag) == "undefined") recordFlag = 0; return this.oBarCtrl.Answer(recordFlag); } //2.3.3.8 Consult（咨询） 29 this.Consult = function Consult(lConsultType,ConsultNum){ return this.oBarCtrl.Consult(lConsultType,ConsultNum); } //2.3.3.9 Transfer（转移） 30 this.Transfer = function Transfer(){ return this.oBarCtrl.Transfer();} //2.3.3.10 Conference（会议） 30 this.Conference = function Conference(){ return this.oBarCtrl.Conference();} //2.3.3.11 SendDTMF（二次拨号） 30 this.SendDTMF = function SendDTMF(TapKey){ return this.oBarCtrl.SendDTMF(TapKey);} //2.3.3.12 BeginRecord（录音） 31 this.BeginRecord = function BeginRecord(destAgentID,fileName){ return this.oBarCtrl.BeginRecord(destAgentID,fileName);} //2.3.3.13 StopRecord（停录） 31 this.StopRecord = function StopRecord(destAgentID){ return this.oBarCtrl.StopRecord(destAgentID);} //2.3.3.14 BeginPlay（视频推送） 31 this.BeginPlay = function BeginPlay(DestAgentID,destDeviceID,nType,fileName,varparam){ return this.oBarCtrl.BeginPlay(DestAgentID,destDeviceID,nType,fileName,varparam);} //2.3.3.15 StopPlay（停止推送） 32 this.StopPlay = function StopPlay(DestAgentID,DestDeviceID){ return this.oBarCtrl.StopPlay(DestAgentID,DestDeviceID);} //2.3.3.16 Bridge（桥接） 32 this.Bridge = function Bridge(IVRNum,bEndCall){ return this.oBarCtrl.Bridge(IVRNum,bEndCall); } //2.3.3.17 Mute（静音） 33 this.Mute = function Mute(flag){ return this.oBarCtrl.Mute(flag);} //2.3.3.18 AlterNate（切换） 33 this.AlterNate = function AlterNate(destDeviceID){ return this.oBarCtrl.AlterNate(destDeviceID);} //2.3.3.19 CallBack（回拨） 33 this.CallBack = function CallBack(){ return this.oBarCtrl.CallBack();} //2.3.3.20 ReCall（重播） 34 this.ReCall = function ReCall(){ return this.oBarCtrl.ReCall();} //2.3.3.21 SMMsg（短信） 34 this.SMMsg = function SMMsg(DestAddress,ShortMessage){ return this.oBarCtrl.SMMsg(DestAddress,ShortMessage);} //2.3.3.22 ReleaseThirdOne（挂断第三方） 35 this.ReleaseThirdOne = function ReleaseThirdOne(retrieveCall){ return this.oBarCtrl.ReleaseThirdOne(retrieveCall);} //2.3.3.23 BeginCollect（开始收号） 35 this.BeginCollect = function BeginCollect(destAgentID,destDeviceID,playType,filename,min,max,end,cel,fto,ito){ return this.oBarCtrl.BeginCollect(destAgentID,destDeviceID,playType,filename,min,max,end,cel,fto,ito);} //2.3.3.24 StopCollect（结束收号） 36 this.StopCollect = function StopCollect(destAgentID,destDeviceID){ return this.oBarCtrl.StopCollect(destAgentID,destDeviceID);} //2.3.3.25 ForceReset（复位） 36 this.ForceReset = function ForceReset(){ return this.oBarCtrl.ForceReset();} //2.3.3.26 SendIMMessage（发送即时消息功能） 36 this.SendIMMessage = function SendIMMessage(destTarget0,destTarget1,destTarget2,logicOperator,msgtype,message){ return this.oBarCtrl.SendIMMessage(destTarget0,destTarget1,destTarget2,logicOperator,msgtype,message);} //2.3.4 质检命令 37 //2.3.4.1 ForeReleaseCall（强拆） 37 this.ForeReleaseCall = function ForeReleaseCall(DestAgentID,type) { return this.oBarCtrl.ForeReleaseCall(DestAgentID,type); } //2.3.4.2 Insert（强插） 37 this.Insert = function Insert(DestAgentID,type,callID) { if(typeof(type) == "undefined") type = 0; if(typeof(callID) == "undefined") callID = ""; return this.oBarCtrl.Insert(DestAgentID,type,callID); } //2.3.4.3 Listen（监听） 38 this.Listen = function Listen(DestAgentID,type,callID) { if(typeof(type) == "undefined") type = 0; if(typeof(callID) == "undefined") callID = ""; return this.oBarCtrl.Listen(DestAgentID,type,callID); } //2.3.4.4 Intercept（拦截） 38 this.Intercept = function Intercept(DestAgentID,type,callID) { if(typeof(type) == "undefined") type = 0; if(typeof(callID) == "undefined") callID = ""; return this.oBarCtrl.Intercept(DestAgentID,type,callID); } //2.3.4.5 Lock（锁定） 39 this.Lock = function Lock(DestAgentID) { return this.oBarCtrl.Lock(DestAgentID); } //2.3.4.6 UnLock（解锁） 39 this.UnLock = function UnLock(DestAgentID) { return this.oBarCtrl.UnLock(DestAgentID); } //2.3.4.7 ForceIdle（强制置闲） 39 this.ForceIdle = function ForceIdle(DestAgentID) { return this.oBarCtrl.ForceIdle(DestAgentID); } //2.3.4.8 ForceBusy（强制置忙） 40 this.ForceBusy = function ForceBusy(DestAgentID) { return this.oBarCtrl.ForceBusy(DestAgentID); } //2.3.4.9 ForceOut（强制签出） 40 this.ForceOut = function ForceOut(DestAgentID) { return this.oBarCtrl.ForceOut(DestAgentID); } //2.3.4.10 Help（辅助） 40 this.Help = function Help(DestAgentID,type,callID) { if(typeof(type) == "undefined") type = 0; if(typeof(callID) == "undefined") callID = ""; return this.oBarCtrl.Help(DestAgentID,type,callID); } //2.3.5 监控命令 41 //2.3.5.1 InitialState（查询监控信息） 41 this.InitialState = function InitialState() { return this.oBarCtrl.InitialState(); } //2.3.5.2 AgentQuery（查询座席信息） 42 this.AgentQuery = function AgentQuery(monitorid,curpos) { return this.oBarCtrl.AgentQuery(monitorid,curpos); } //2.3.5.3 TelQuery（电话信息查询） 43 this.TelQuery = function TelQuery(monitorid,curpos) { return this.oBarCtrl.TelQuery(monitorid,curpos); } //2.3.5.4 IvrQuery（IVR信息查询） 43 this.IvrQuery = function IvrQuery(monitorid,curpos) { return this.oBarCtrl.IvrQuery(monitorid,curpos); } //2.3.5.5 ServiceQuery（服务器信息查询） 44 this.ServiceQuery = function ServiceQuery(monitorid,curpos) { return this.oBarCtrl.ServiceQuery(monitorid,curpos); } //2.3.5.6 TaskQuery（任务信息查询） 46 this.TaskQuery = function TaskQuery(monitorid,curpos) { return this.oBarCtrl.TaskQuery(monitorid,curpos); } //2.3.5.7 CallReportQuery（呼叫统计信息查询） 47 this.CallReportQuery = function CallReportQuery(monitorid,curpos) { return this.oBarCtrl.CallReportQuery(monitorid,curpos); } //2.3.5.8 GetTaskSummary（得到具体Task概述信息） 49 this.GetTaskSummary = function GetTaskSummary(monitorid,taskid) { return this.oBarCtrl.GetTaskSummary(monitorid,taskid); } //2.3.5.9 QueryMonitorSumInfo（查询指定参数的统计信息） 23 this.QueryMonitorSumInfo = function QueryMonitorSumInfo(cmdName,amdParam){ return this.oBarCtrl.QueryMonitorSumInfo(cmdName,amdParam);} //2.3.5.10 StartNotification（开始监控） 50 this.StartNotification = function StartNotification(id,type,flag) { return this.oBarCtrl.StartNotification(id,type,flag); } //2.3.5.11 EndNotification（结束监控） 51 this.EndNotification = function EndNotification(id) { return this.oBarCtrl.EndNotification(id); } //2.3.6 扩展命令 51 //2.3.6.1 SendWeiboMsg（发送微博消息） 51 this.SendWeiboMsg = function SendWeiboMsg(message ){ return this.oBarCtrl.SendWeiboMsg(message );} //2.3.6.2 UploadFileToMMS（上传微信文件） 52 this.UploadFileToMMS = function UploadFileToMMS(fileName,userId,vccPublicId){ return this.oBarCtrl.UploadFileToMMS(fileName,userId,vccPublicId);} //2.3.6.3 DownFileFromMMS（下载微信文件） 52 this.DownFileFromMMS = function DownFileFromMMS(url,userId,vccPublicId,sessionId,msgSeq){ return this.oBarCtrl.DownFileFromMMS(url,userId,vccPublicId,sessionId,msgSeq);} //2.3.6.4 SendWeChatMsg（发送微信消息） 53 this.SendWeChatMsg = function SendWeChatMsg(sessionId,type,userId,vccPublicId,msgtype,content,tempURL,title,data,needMmcOpenData) { if(application.oWechatManager != null) { application.oWechatManager.SaveSendMessage(sessionId,type,userId,vccPublicId,msgtype,content,tempURL,title,data,needMmcOpenData); } return this.oBarCtrl.SendWeChatMsg(sessionId,type,userId,vccPublicId,msgtype,content,tempURL,title,data,needMmcOpenData); } //2.3.6.5 QueryWeChatData（查询微信信息） 54 this.QueryWeChatData = function QueryWeChatData(type,userId,vccPublicId,sessionId,msgSeq,count,direction){ return this.oBarCtrl.QueryWeChatData(type,userId,vccPublicId,sessionId,msgSeq,count,direction);} //2.3.6.6 QueryWeChatHistory（查询微信历史信息） 55 this.QueryWeChatHistory = function QueryWeChatHistory(Type,userId,vccPublicId,formTime,toTime,key,curpos){ return this.oBarCtrl.QueryWeChatHistory(Type,userId,vccPublicId,formTime,toTime,key,curpos);} //2.3.6.7 GetWeChatParam（得到微信用户信息） 56 this.GetWeChatParam = function GetWeChatParam(userId){ return this.oBarCtrl.GetWeChatParam(userId);} //-------------------------------------------------------------------------------------------------- // 事件重载,电话条对外事件 //-------------------------------------------------------------------------------------------------- //2.4.1 呼叫事件 3 this.OnCallRing = function (CallingNo,CalledNo,OrgCalledNo,CallData,SerialID,ServiceDirect,CallID,UserParam,TaskID,UserDn,AgentDn,AreaCode,filename,networkInfo,queueTime,opAgentID){} this.AnswerCall = function (UserNo,AnswerTime,SerialID,ServiceDirect,CallID,UserParam,TaskID){} this.OnCallEnd = function (CallID,SerialID,ServiceDirect,UserNo,BgnTime,EndTime,AgentAlertTime,UserAlertTime,FileName,Directory,DisconnectType,UserParam,TaskID,serverName,networkInfo){} //2.4.2 提示事件 19 this.OnPrompt = function (code,description){} this.OnReportBtnStatus = function (btnIDS){} this.OnInitalSuccess = function (){} this.OnInitalFailure = function (code,description){} this.OnEventPrompt = function (eventIndex,eventParam){} this.OnAgentWorkReport = function (workStatus,description){} this.OnCallDataChanged = function (callData){} this.OnBarExit = function (code,description){} this.OnCallQueueQuery = function (QueueInfo){} this.OnQueryGroupAgentStatus = function (QueryInfo,type){} this.OnSystemMessage = function (code,description){} this.OnRecvWeiboMsg = function (message){} this.OnIMMessage = function (msgType,message){} this.OnRecvWeChatMessage = function (sessionId,msgseq,type,userId,vccPublicId,msgType,content,sessionUrl,recongnition,msgevent,eventKey,title,data,timeStamp){} this.OnSendWeChatMsgReport = function (userId,sessionId,msgseq,code,des,timeStamp){} this.OnUploadFileToMMSReport = function (strFileName,status,strUrl){} this.OnDownloadFileToMMSReport = function (strUrl,status,strFileName,msgSeq){} this.OnWorkStaticInfoReport = function (staticInfo){} this.OnQueueReport = function (ServiceReportInfo){} this.OnQuerySPGroupList = function(type,ctiInfo){} //2.4.3 监控事件 12 this.OnAgentReport = function (AgentReportInfo){} this.OnTelReport = function (TelReportInfo){} this.OnServiceReport = function (ServiceReportInfo){} this.OnIvrReport = function (IvrReportInfo){} this.OnTaskReport = function (TaskReportInfo){} this.OnOutboundReport = function (TaskInfo){} this.OnCallReportInfo = function (CallInfo){} this.OnQueryMonitorSumReport = function (cmdName,reportInfo){} this.OnWallServiceReport = function (serviceReportInfo){} this.OnWallQueueReport = function (queueInfo){} this.OnServiceStaticReport = function (staticInfo){} this.OnAgentStaticReport = function (staticInfo){} this.OnMethodResponseEvent = function (cmdName,param){} this.SetInlineShowBar = function(oBar) { this.oBarShow = oBar; if(this.oBarShow != null) this.oBarCtrl.SerialBtn(this.oBarShow._btnIDs); } this.SetMonitorCtrl = function(oMonitor) { this.oMonitorCtrl = oMonitor; } //设置消息异步的 this.SetAsynMethod = function (flag) { if (this.GetJVccBarType() != vccBarTypeHTML5) this.oBarCtrl.GetBarCtrl().SetAsysMode(flag); } //得到设置消息异步的 this.GetAsynMethod = function () { if (this.GetJVccBarType() != vccBarTypeHTML5) return this.oBarCtrl.GetBarCtrl().GetAsysMode(); return 1;//异步 } this.logMsg = function (obj, name) { } //-------------------------------------------------------------------------------------------------- // 辅助函数,JS函数 //-------------------------------------------------------------------------------------------------- this.GetBarCtrl = function(){ return this.oBarCtrl.GetBarCtrl();} this.GetJVccBarType = function(){ return this.oBarCtrl.GetBarType();} this.Display = function (flag){ if(this.oBarShow == null) return ; if(flag == 1){ this.oBarShow.style.display = "block"; }else{ this.oBarShow.style.display = "none"; } } this._createObject(); return this; }