// ***************************************************************************** // 文 件 名： jbardef.js // 作 者： wsj // 版 本： 1.0.0.0 // 日 期： 2014-07-15 // 文件描述： // 数据类型定义 // 说 明： // 数据类型定义 // 修改说明： // ***************************************************************************** //////////////////////////////////////////////////////////////////////////// // event public interface //2.4.1 呼叫事件 3 var eventOnCallRing = 0; var eventOnAnswerCall = 1; var eventOnCallEnd = 2; //2.4.2 提示事件 18 var eventOnPrompt = 3; var eventOnReportBtnStatus = 4; var eventOnInitalSuccess = 5; var eventOnInitalFailure = 6; var eventOnEventPrompt = 7; var eventOnAgentWorkReport = 8; var eventOnCallDataChanged = 9; var eventOnBarExit = 10; var eventOnCallQueueQuery = 11; var eventOnQueryGroupAgentStatus = 12; var eventOnSystemMessage = 13; var eventOnRecvWeiboMsg = 14; var eventOnIMMessage = 15; var eventOnRecvWeChatMessage = 16; var eventOnSendWeChatMsgReport = 17; var eventOnUploadFileToMMSReport = 18; var eventOnDownloadFileToMMSReport = 19; var eventOnServiceStaticReport = 20; var eventOnAQueryCTIInfoReport = 21; //2.4.3 监控事件 13 var eventOnAgentReport = eventOnAQueryCTIInfoReport+1; var eventOnTelReport = eventOnAgentReport + 1; var eventOnServiceReport = eventOnAgentReport + 2; var eventOnIvrReport = eventOnAgentReport + 3; var eventOnTaskReport = eventOnAgentReport + 4; var eventOnOutboundReport = eventOnAgentReport + 5; var eventOnCallReportInfo = eventOnAgentReport + 6; var eventOnQueueReport = eventOnAgentReport + 7; var eventOnQueryMonitorSumReport = eventOnAgentReport + 8; var eventOnWallServiceReport = eventOnAgentReport + 9; var eventOnWallQueueReport = eventOnAgentReport + 10; var eventOnWorkStaticInfoReport = eventOnAgentReport + 11; var eventOnAgentStaticReport = eventOnAgentReport + 13; //websocket var eventOnWebsocketSocket = 60; var lg_zhcn = "zh-cn"; var lg_english = "en-us"; var g_JsVersion = "1.0.0.9"; function GetLanguageItem(lg,zhcnValue,zhus) { return (lg==lg_zhcn)?zhcnValue:zhus; } //-------------------------------------------------------------------------------------------------- // 错误描述 //-------------------------------------------------------------------------------------------------- function CErrorItem() { this.code = 0; this.description = ""; //chinesa this.level = 0; this.engshDes = ""; return this; } function CHtmlBarControl(language) { this._language = language; this._arrErrorInfo = new Array(); this._loadErrorInfo = function() { this._addItem(2100,0,"消息未定义","message not defined"); this._addItem(2101,2,"消息参数异常","parameter error"); this._addItem(2102,2,"消息发送失败","send message failure"); this._addItem(2110,2,"座席不存在","agent not exist"); this._addItem(2111,2,"座席暂停使用","agent unusefull temporary"); this._addItem(2112,2,"座席密码验证错误","wrong agent password"); this._addItem(2113,2,"座席密码未生效","agent password uneffective"); this._addItem(2114,2,"座席密码已过期","agent password overdue"); this._addItem(2115,2,"座席已锁定","agent locked"); this._addItem(2116,2,"座席时间戳不匹配","agent timestamp mismatching"); this._addItem(2117,2,"座席登录分机和绑定分机不匹配","agent'd device is mismatching with binded device"); this._addItem(2118,2,"座席所用分机已被其他座席登录","agent'd device is used by other"); this._addItem(2119,1,"座席已登录","agent signined"); this._addItem(2120,2,"座席不允许被替代","agent can't be replaced"); this._addItem(2121,1,"座席未登录","agent have not been signined"); this._addItem(2122,1,"座席忙","agent busy"); this._addItem(2123,2,"登录失败：此座席已在其他地方登录且正在通话中","signing failuer:this agent is called by other"); this._addItem(2124,2,"登录失败：此座席已在其他地方登录且后处理中","signing failuer:this agent is wrapup by other"); this._addItem(2125,1,"座席未空闲","agent not idle"); this._addItem(2126,1,"座席未接通","agent not connected"); this._addItem(2130,2,"对方座席不存在","opponent agent not exist"); this._addItem(2131,2,"对方座席暂停使用","opponent agent unusefull temporary"); this._addItem(2132,2,"对方座席已锁定","opponent agent locked"); this._addItem(2133,2,"对方座席分机未设置","opponent agent's device not set"); this._addItem(2134,1,"对方座席未登录","opponent agent not signin"); this._addItem(2135,1,"对方座席忙","opponent agent busy"); this._addItem(2136,1,"对方座席通话中","opponent agent calling"); this._addItem(2137,1,"对方座席后处理中","opponent agent wrapup"); this._addItem(2138,1,"对方座席空闲","opponent agent idle"); this._addItem(2140,1,"分机通话中","agent'device calling"); this._addItem(2141,2,"分机未设置IVR服务","device not set IVR service"); this._addItem(2143,2,"坐席登录达到最大限制","signined agent count over limit"); this._addItem(2143,2,"座席登录质检服务验证错误","monitor login failure for wrong password"); // //websocket_guard_connecting 3000 //websocket_guard_connected this._addItem(3001,2,"连接电话条卫士成功","connect CINGurad success"); //websocket_guard_colsed //websocket_guard_remoteserver_disconnected this._addItem(3003,2,"电话条卫士连接失败,请确认是否启动!","connect CINGurad failure,be sure CINGuard startup"); //websocket_connecting = 3100; //websocket_connected //websocket_colsed //websocket_remoteserver_disconnected // "; this._addItem(4000,2,"创建A服务类失败","create AClass failuer"); this._addItem(4001,2,"CTI Interface服务器地址错误或者没有启动!","CTI Interface address wrong or CTI Interface server not startup"); this._addItem(4002,2,"CTI服务器地址错误或者没有启动!","CTI server address wrong or CTI server server not startup"); this._addItem(4003,2,"CTI Interface的Initail方法调用失败!","invoke Initial failure in CTI Interface"); this._addItem(4004,2,"登录CTI服务器失败,确认CTI可用或者配置信息是否成功!","login cti failure,be sure cti server is ok and congfiguration is right"); this._addItem(4005,2,"由于网络原因座席和CTI断开，请不要挂机，10S后重新连接!","agent disconnect temporary cause by network,it will be reconnect after ten seconds"); this._addItem(4006,2,"座席正在重连...","agent reconnecting ..."); this._addItem(4007,0,"重连成功,座席就绪可以重新使用!","reconnected success! the agent is already ok"); this._addItem(4008,2,"由于某些原因网络中断,导致座席和CTI服务器断开,请和管理员联系!","agent is signout from cti cause of network,please get help for administrator"); this._addItem(4009,2,"心跳检测到CTI中座席已经退出!","agent is signout by heartbeat checking"); this._addItem(4010,1,"座席设置的phoneType类型和服务器端设置不一样，使用服务器端设置的电话类型","phoneType mismatch with server's,using server's setting"); // "; this._addItem(4300,2,"A接口控件没有注册或者路径不对!","CINNGCCA not register"); this._addItem(4301,2,"PA控件没有注册或者路径不对!","PA not register"); this._addItem(4302,2,"M控件没有注册或者路径不对!","CINMonitor not register"); this._addItem(4303,2,"CTI服务器断开,请与管理员联系!","disconnect from cti,please get help for administrator"); this._addItem(4305,2,"本座席被其他终端所替代!","agent replaced by other"); this._addItem(4309,2,"电话注册失败!","sipphone register failure"); this._addItem(4310,2,"请初始化控件!","please initial the ocx"); this._addItem(4311,2,"命令不可用,无法执行!","method disanble,can't execute"); this._addItem(4312,2,"目标号码不能为空!","target number can't be empty"); this._addItem(4313,2,"目标号码不合法!","target number unvalidated "); this._addItem(4314,2,"目标号码不能超过64位","target number can't be more then 64 character"); this._addItem(4360,0,"正在注册Sip电话...","sipphone regsitering..."); this._addItem(4361,0,"电话注册成功!","sipphone regsitered success"); this._addItem(4362,0,"正在检测到座席卡...","checking agent card..."); this._addItem(4363,2,"没有检测到座席卡!","ageng card not checked"); this._addItem(4364,1,"设置ftp服务器信息失败!","ftp config wrong"); this._addItem(4400,0,"签入CTI服务器成功!","agent signin success"); this._addItem(4401,2,"签入CTI服务器失败!","agent signin failure"); this._addItem(4402,0,"签出CTI服务器成功!","agent signout success"); this._addItem(4403,0,"签出CTI服务器失败!","agent signout failure"); this._addItem(4404,2,"座席被强制迁出!","agent force signout"); this._addItem(4405,2,"座席已经被锁定,请联系质检席解锁!","agent locked,please contact with monitor agent"); this._addItem(4407,1,"正在向CTI服务器注册...","sigining to cti server..."); this._addItem(4408,0,"正在向Monitor服务器注册...","logining to monitor server..."); this._addItem(4409,0,"注册Monitor成功!","login monitor server success"); this._addItem(4410,0,"电话条初始化成功!","cinvccbar initial success"); this._addItem(4411,2,"电话条初始化失败!","cinvccbar initial failure"); this._addItem(4412,0,"正在向备用CTI服务器注册...","sigining to backup cti server..."); this._addItem(4413,0,"正在向备用Monitor服务器注册...","logining to backup monitor server..."); this._addItem(4414,2,"座席子状态报告","agent substatus report"); this._addItem(4450,0,"座席已经被拦截!","agent intercepted"); this._addItem(4451,1,"没有要被接回的对象!","have no retrieved line"); this._addItem(4452,1,"外呼必须忙碌下才能进行!","makeout must be use in busy"); this._addItem(4453,1,"没有通话,不能转移...","can't transfer out of call"); this._addItem(4454,1,"只有两个人通话的时候才能执行此命令...","can only be executed in tow line"); this._addItem(4455,1,"普通状态下,二次拨号码必须在0-15之间!","the code must be from 0 to 15 in senddtmf"); this._addItem(4456,1,"用户已挂机","user have been out of call"); this._addItem(4457,1,"请快点服务,所有坐席都忙碌!","hurry! all agents are busy"); this._addItem(4458,1,"Mute必须通话下才能进行!","mute can only be execute in call"); this._addItem(4459,2,"客户端接通yealink话机的失败!","yealink phone pickup failure in client type"); this._addItem(4460,1,"会议或者咨询时不能挂断主控座席!","the master agent can't be disconnect in conferece or consult scene"); // "; this._addItem(4600,2,"创建M服务类失败!","create M class failure"); this._addItem(4601,2,"Monitor Interface的Initail方法调用失败!","Initail to Monitor Interface failure"); this._addItem(4602,2,"Monitor服务器地址错误或者没有启动!","Monitor server can't be use"); this._addItem(4603,2,"Monitor Interface服务器地址错误或者没有启动!","Monitor Interface can't be use"); this._addItem(4604,2,"登录(Login)Monitor服务器失败!","login in Monitor server failure"); this._addItem(4605,2,"由于某些原因网络中断,导致Monitor和服务器断开,5后重新连接....","agent disconnect from monitor server by network,will reconnect in 5 minutes"); this._addItem(4606,2,"Monitor正在和服务器重新连接....","monitor is reconnecting..."); this._addItem(4607,2,"由于某些原因网络中断,导致Monitor和服务器断开,请和管理员联系!","monitor can't be connected with server by network,please contact to admin"); this._addItem(4608,2,"Monitor重连成功,监控座席就绪可以重新使用!","monitor reconnect success,it works"); } this._addItem =function(code,level,des,edes) { var item = new CErrorItem(); item.code = code; item.level = level; item.description = des; item.engshDes = edes; this._arrErrorInfo.push(item); } this.GetErrorItemDes = function(code) { for (var i = 0;i