rushfee/WebContent/www/scripts/core/jvccbar.js

711 lines
34 KiB
JavaScript
Raw Blame History

This file contains invisible Unicode characters!

This file contains invisible Unicode characters that may be processed differently from what appears below. If your use case is intentional and legitimate, you can safely ignore this warning. Use the Escape button to reveal hidden characters.

This file contains ambiguous Unicode characters that may be confused with others in your current locale. If your use case is intentional and legitimate, you can safely ignore this warning. Use the Escape button to highlight these characters.

// *****************************************************************************
// 文 件 名: jocxctrl.js
// 作 者: wsj
// 版 本: 1.0.0.0
// 日 期: 2014-07-15
// 文件描述:
// 电话条对位接口
// 说 明:
// 支持ocx和websocket两种方式同时支持内联函数
// 修改说明:
// *****************************************************************************
function JVccBar(nLeft,nTop,nWidth,nHeight,showstyle,oContentWindow)
{
//########################//
// 属性 //
//########################//
//公共属性
this.left = nLeft;
this.top = nTop;
this.width = nWidth;
this.height = nHeight;
this.showstyle = showstyle; //showStyleNONE/showStyleOCX/showStyleJS
this._contentWindow = (oContentWindow==null)?window:oContentWindow;
this.id = "oBar_" + Math.ceil(Math.random() * 100);
this.name = this.id + "_Ctrl";
this.oBarControl = null ;
//电话条内联显示对象
this.oBarShow = null;
//电话条功能实现对象
this.oBarCtrl = null;
//监控控件对象
this.oMonitorCtrl = null;
this.errDescription = ""; // 错误提示信息
//特殊参数
this._appType = -1; //0Agent 1Monitor 2agent+minitor
//########################//
// 方法   //
//########################//
//内部方法:
this._createObject = function _createObject()
{
// 创建电话条控件,有优先使用websocket
if(this.oBarControl == null){
this.oBarControl = new CHtmlBarControl(getLocalLanguage());
}
switch(this.showstyle)
{
case showStyleOCX:
{
this.oBarCtrl = new JOcxCtrl(this.left,this.top,this.width,this.height,1,this._contentWindow);
this.oBarCtrl.oParent = this;
}
break;
case showStyleSL:
{
this.height = this.width = 0;
//this.oBarCtrl = new JSilverLightCtrl(this.left,this.top,this.width,this.height,"/CIN-DCP/CIN-COM/CC-VccBar/CCVccBar/CCVccBar/Bin/Release/",this._contentWindow);
this.oBarCtrl = new JSilverLightCtrl(this.left,this.top,this.width,this.height,application.GetRelationPath()+"cab/",this._contentWindow);
}
break;
case showStyleJS:
{
this.oBarCtrl = new JHTML5Ctrl();
}
break;
case showStyleNONE:
default:
{
if( application.IsSurpportWebSocket() ){
this.oBarCtrl = new JHTML5Ctrl();
}
else{
this.height = this.width = 0;
this.oBarCtrl = new JSilverLightCtrl(this.left,this.top,this.width,this.height,application.GetRelationPath()+"cab/",this._contentWindow);
}
}
break;
}
//set oBarCtrl default attribute
this.SetAttribute("AgentType",0);
this.SetAttribute("PassWord","111111");
this.SetAttribute("MainPortID",14800);
this.SetAttribute("BackPortID",14800);
this.SetAttribute("TaskID","0");
this.SetAttribute("MonitorPort",4502);
this.SetAttribute("AppType",0);
this.SetAttribute("SipServerPort",5060);
this.SetAttribute("SipPassWord","00000000");
this.SetAttribute("SipProtocol","UDP");
this.SetAttribute("SipPassWdCryptType",0);
this.SetAttribute("SipAuthType",1);
this.SetAttribute("PhonType",0);
this.SetAttribute("SelfPrompt",0);
this.SetAttribute("forceEndProcess",g_DebugFlag);
//set event callback function
this.oBarCtrl.attachEventfun(this._eventFunction);
this.oBarCtrl.attachResponsefun(this._responseFunction);
}
//*********************回调函数******************************//
//异步命令的函数返回函数(html5中才有)
this._responseFunction = function(cmdName,param){
DisplayLog(VccBar_Log_Debug,"JVccBar:OnMethodResponseEvent(cmdName:【"+cmdName+"】 param: 【"+param+"】)");
if(cmdName == "GetWeChatParam")
{
if(application.oWechatManager != null){
application.oWechatManager.SetUserInfo(param);
}
}
else if(cmdName == "Initial"){
if(param == "-2"){
if(getLocalLanguage() == lg_zhcn)
alert("版本不匹配,请更新版本再使用!");
else
alert("dismatch versionplease update new version!");
}
}
application.oJVccBar.OnMethodResponseEvent(cmdName,param);
}
//事件的回调函数
this._eventFunction = function(cmdIndex,param){
var arrParam = param.split("|");
if(cmdIndex == 31 || cmdIndex == 116)
{
DisplayLog(VccBar_Log_Debug,"JVccBar:_eventFunction(cmdIndex="+cmdIndex+",param="+param+")");
}
else
{
DisplayLog(VccBar_Log_Debug,"JVccBar:_eventFunction(cmdIndex="+cmdIndex+",param="+param+")");
}
switch(cmdIndex){
//呼叫事件 3
case eventOnCallRing:
application.oJVccBar.OnCallRing(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13],arrParam[14],arrParam[15]);
break;
case eventOnAnswerCall:
application.oJVccBar.AnswerCall(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6]);
break;
case eventOnCallEnd:
application.oJVccBar.OnCallEnd(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13],arrParam[14]);
break;
//提示事件 18
case eventOnPrompt:
{
var des = application.oJVccBar.oBarControl.GetErrorItemDes(arrParam[0]);
if(des == "") des = arrParam[1];
if(application.oJVccBar.GetAttribute("SelfPrompt") == 1 && application.oJVccBar.oBarShow != null)
{
application.oJVccBar.oBarShow.ShowSelfPrompt(arrParam[0],des);
}
else
{
application.oJVccBar.OnPrompt(arrParam[0],des);
}
}
break;
case eventOnReportBtnStatus:
if( application.oJVccBar.oBarShow != null)
{
application.oJVccBar.oBarShow.ChangeBtnStatus(param);
application.oJVccBar.oBarShow.SetAgentStatus(application.oJVccBar.GetAgentStatus());
}
if(application.oJVccBar.oMonitorCtrl != null)
{
application.oJVccBar.oMonitorCtrl.SetReportBtnStatus(param,application.oJVccBar.GetAgentStatus());
}
application.oJVccBar.OnReportBtnStatus(param);
break;
case eventOnInitalSuccess:
if( application.oJVccBar.oBarShow != null)
application.oJVccBar.oBarShow.SetSubBusyStatus(application.oJVccBar.GetBusySubStatus());
application.oJVccBar.OnInitalSuccess();
break;
case eventOnInitalFailure:
application.oJVccBar.OnInitalFailure(arrParam[0],arrParam[1]);
break;
case eventOnEventPrompt:
application.oJVccBar.OnEventPrompt(arrParam[0],arrParam[1]);
break;
case eventOnAgentWorkReport:
if(arrParam[0] == "-1")
{
if( application.oJVccBar.oBarShow != null)
application.oJVccBar.oBarShow.SetSubBusyStatus("");
}
if(application.oJVccBar.oMonitorCtrl != null)
{
application.oJVccBar.oMonitorCtrl.SetAgentWorkReport(application.oJVccBar.GetAttribute("AgentID"),application.oJVccBar.GetAgentStatus(),parseInt(arrParam[0]));
}
application.oJVccBar.OnAgentWorkReport(arrParam[0],arrParam[1]);
break;
case eventOnCallDataChanged:
application.oJVccBar.OnCallDataChanged(param);
break;
case eventOnBarExit:
{
var des = application.oJVccBar.oBarControl.GetErrorItemDes(arrParam[0]);
if(des == "") des = arrParam[1];
application.oJVccBar.OnBarExit(arrParam[0],des);
break;
}
case eventOnCallQueueQuery:
application.oJVccBar.OnCallQueueQuery(param);
break;
case eventOnQueryGroupAgentStatus:
{
//QueryInfo+"@"+type
var oMyParam = param.split("@");
var ntype = "0";
if(oMyParam.length>1)
ntype = oMyParam[1];
application.oJVccBar.OnQueryGroupAgentStatus(oMyParam[0],ntype);
}
break;
case eventOnSystemMessage:
application.oJVccBar.OnSystemMessage(arrParam[0],arrParam[1]);
break;
case eventOnRecvWeiboMsg:
application.oJVccBar.OnRecvWeiboMsg(param);
break;
case eventOnIMMessage:
application.oJVccBar.OnIMMessage(arrParam[0],arrParam[1]);
break;
case eventOnRecvWeChatMessage:
{
if(application.oWechatManager != null)
{
application.oWechatManager.OnSaveRecvMessageReport(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13]);
}
application.oJVccBar.OnRecvWeChatMessage(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5],arrParam[6],arrParam[7],arrParam[8],arrParam[9],arrParam[10],arrParam[11],arrParam[12],arrParam[13]);
}
break;
case eventOnSendWeChatMsgReport:
{
if(application.oWechatManager != null)
{
application.oWechatManager.OnSaveSendMessageReport(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5]);
}
application.oJVccBar.OnSendWeChatMsgReport(arrParam[0],arrParam[1],arrParam[2],arrParam[3],arrParam[4],arrParam[5]);
}
break;
case eventOnUploadFileToMMSReport:
{
if(application.oWechatManager != null){
application.oWechatManager.OnInvokeUploadFileToMMSReport(arrParam[0],arrParam[1],arrParam[2]);
}
application.oJVccBar.OnUploadFileToMMSReport(arrParam[0],arrParam[1],arrParam[2]);
}
break;
case eventOnDownloadFileToMMSReport:
{
if (application.oWechatManager != null) {
application.oWechatManager.OnInvokeDownFileFromMMSReport(arrParam[0], arrParam[1],arrParam[2],arrParam[3]);
}
application.oJVccBar.OnDownloadFileToMMSReport(arrParam[0], arrParam[1],arrParam[2],arrParam[3]);
}
break;
case eventOnWorkStaticInfoReport:
{
application.oJVccBar.OnWorkStaticInfoReport(param);
break;
}
case eventOnAQueryCTIInfoReport:
application.oJVccBar.OnQuerySPGroupList(arrParam[0], getSubString(param,"|",""));
break;
//监控事件 13
case eventOnAgentReport:
application.oJVccBar.OnAgentReport(param);
break;
case eventOnTelReport:
application.oJVccBar.OnTelReport(param);
break;
case eventOnServiceReport:
application.oJVccBar.OnServiceReport(param);
break;
case eventOnIvrReport:
application.oJVccBar.OnIvrReport(param);
break;
case eventOnTaskReport:
application.oJVccBar.OnTaskReport(param);
break;
case eventOnOutboundReport:
application.oJVccBar.OnOutboundReport(param);
break;
case eventOnCallReportInfo:
application.oJVccBar.OnCallReportInfo(param);
break;
case eventOnQueueReport:
application.oJVccBar.OnQueueReport(param);
break;
case eventOnQueryMonitorSumReport:
application.oJVccBar.OnQueryMonitorSumReport(arrParam[0],arrParam[1]);
break;
case eventOnWallServiceReport:
application.oJVccBar.OnWallServiceReport(param);
break;
case eventOnWallQueueReport:
application.oJVccBar.OnWallQueueReport(param);
break;
case eventOnServiceStaticReport:
application.oJVccBar.OnServiceStaticReport(param);
break;
case eventOnAgentStaticReport:
application.oJVccBar.OnAgentStaticReport(param);
break;
case eventOnWebsocketSocket:
if(application.oJVccBar.GetAttribute("SelfPrompt") == 1 && application.oJVccBar.oBarShow != null)
{
application.oJVccBar.oBarShow.ShowSelfPrompt(arrParam[0],arrParam[1]);
}
else
{
application.oJVccBar.OnPrompt(arrParam[0],arrParam[1]);
}
break;
}
}
//--------------------------------------------------------------------------------------------------
// 属性设置,电话条对外接口
//--------------------------------------------------------------------------------------------------
//设置电话条属性
this.SetAttribute = function(aName,aValue){
if(aName == "AppType"){
//Agent类型监控走单独的接口Silverlight接口
this._appType = aValue;
}
else if(aName == "AutoUpdateURL"){
if(aValue != ""){
if(aValue.charAt(aValue.length-1) == "/")
aValue = aValue + "JVccBar/version/update";
else
aValue = aValue + "/JVccBar/version/update";
}
}
this.oBarCtrl.SetCtrlAttribute(aName,aValue);
}
this.GetAttribute = function(aName){
return this.oBarCtrl.GetCtrlAttribute(aName);
}
//--------------------------------------------------------------------------------------------------
// 外部方法,电话条对外接口
//--------------------------------------------------------------------------------------------------
//2.3.1 基本命令 9
//2.3.1.1 Initial初始化 9
this.Initial = function Initial(uuID){
if(this._appType == 0)
{
return this.oBarCtrl.Initial();
}
else if(this._appType == 1)
{
alert("单独监控请不要使用电话条方式!");
return 0;
}
else if(this._appType == 2)
{
return this.oBarCtrl.Initial();
}
return -1;
}
//2.3.1.2 SerialBtn设置电话条按钮 10
this.SerialBtn = function SerialBtn(btnIDS,hiddenIDS){
if(this.oBarShow != null){
this.oBarShow.SerialBtn(btnIDS,hiddenIDS);
}
return this.oBarCtrl.SerialBtn(btnIDS,hiddenIDS);
}
//2.3.1.3 GetBtnStatus得到可用电话按钮 10
this.GetBtnStatus = function GetBtnStatus(CallNum) {return this.oBarCtrl.GetBtnStatus(CallNum);}
//2.3.1.4 Configurate设置电话条配置 10
this.Configurate = function Configurate(Params) {return this.oBarCtrl.Configurate(Params);}
//2.3.1.5 GetConfiguration得到电话条配置参数 12
this.GetConfiguration = function GetConfiguration() { return this.oBarCtrl.GetConfiguration();}
//2.3.1.6 UnInitial释放电话条 12
this.UnInitial = function UnInitial(code){
if(typeof(code) == "undefined") code = 0;
return this.oBarCtrl.UnInitial();
}
//2.3.1.7 SetUIStyle设置电话条风格 13
this.SetUIStyle = function SetUIStyle(barStyle){ return this.oBarCtrl.SetUIStyle(barStyle);}
//2.3.1.8 GetVersion得到电话版本 13
this.GetVersion = function GetVersion() { return g_JsVersion+"("+this.oBarCtrl.GetVersion()+")"; }
//2.3.2 基本状态 14
//2.3.2.1 SetBusy置忙 14
this.SetBusy = function SetBusy(subStatus){ return this.oBarCtrl.SetBusy(subStatus);}
//2.3.2.2 SetIdle置闲 14
this.SetIdle = function SetIdle(){ return this.oBarCtrl.SetIdle();}
//2.3.2.3 SetWrapUp置后续态 14
this.SetWrapUp = function SetWrapUp(){ return this.oBarCtrl.SetWrapUp();}
//2.3.2.4 SetCTICalloutTask设置外呼任务 15
this.SetCTICalloutTask = function SetCTICalloutTask(TastNum){ return this.oBarCtrl.SetCTICalloutTask(TastNum);}
//2.3.2.5 GetCTICalloutTask得到外呼任务编号 15
this.GetCTICalloutTask = function GetCTICalloutTask(){ return this.oBarCtrl.GetCTICalloutTask();}
//2.3.2.6 GetCallData得到随路数据 15
this.GetCallData = function GetCallData(destAgentID){ return this.oBarCtrl.GetCallData(destAgentID);}
//2.3.2.7 SetCallData设置随路数据 16
this.SetCallData = function SetCallData(destAgentID,calldata){ return this.oBarCtrl.SetCallData(destAgentID,calldata);}
//2.3.2.8 GetTransfer得到前转信息 16
this.GetTransfer = function GetTransfer(){ return this.oBarCtrl.GetTransfer();}
//2.3.2.9 SetTransfer设置前转信息 17
this.SetTransfer = function SetTransfer(forwardDeviceID,forwardState,answerType){ return this.oBarCtrl.SetTransfer(forwardDeviceID,forwardState,answerType);}
//2.3.2.10 ChangeCallQueue调整用户排队优先级 17
this.ChangeCallQueue = function ChangeCallQueue(calling,sid,orderid){ return this.oBarCtrl.ChangeCallQueue(calling,sid,orderid);}
//2.3.2.11 GetCallID得到CallID 17
this.GetCallID = function GetCallID(){ return this.oBarCtrl.GetCallID();}
//2.3.2.12 QuerySPGroupList得到技能组中某种状态的座席列表 18
this.QuerySPGroupList = function QuerySPGroupList(groupID,agentStatus,cmdType,checkAuthor,action,interval){
if(typeof(action) == "undefined") action = 2;
if(typeof(interval) == "undefined") interval = 0;
return this.oBarCtrl.QuerySPGroupList(groupID,agentStatus,cmdType,checkAuthor,action,interval);
}
//2.3.2.13 GetCallInfo得到当前呼叫信息 19
this.GetCallInfo = function GetCallInfo(){ return this.oBarCtrl.GetCallInfo();}
//2.3.2.14 SetTransparentParameter设置透明参数 20
this.SetTransparentParameter = function SetTransparentParameter(transparentParam){ return this.oBarCtrl.SetTransparentParameter(transparentParam);}
//2.3.2.15 GetAgentStatus得到座席状态 20
this.GetAgentStatus = function GetAgentStatus(){ return this.oBarCtrl.GetAgentStatus();}
//补充函数
this.GetAgentSubBusyStatus = function GetAgentSubBusyStatus(){ return this.oBarCtrl.GetAgentSubBusyStatus();}
//2.3.2.16 GetBusySubStatus得到座席忙碌子状态 20
this.GetBusySubStatus = function GetBusySubStatus(){ return this.oBarCtrl.GetBusySubStatus();}
//2.3.2.17 SetDisplayNumber设置外呼显示号码 21
this.SetDisplayNumber = function SetDisplayNumber(dstNum){ return this.oBarCtrl.SetDisplayNumber(dstNum);}
//2.3.2.18 GetDisplayNumber座席分机显示号码 21
this.GetDisplayNumber = function GetDisplayNumber(){ return this.oBarCtrl.GetDisplayNumber();}
//2.3.2.19 CallQueueQuery查询排队信息 21
this.CallQueueQuery = function CallQueueQuery(serviceID,action,interval){
if(typeof(action) == "undefined") action = 2;
if(typeof(interval) == "undefined") interval = 0;
return this.oBarCtrl.CallQueueQuery(serviceID,action,interval);
}
//2.3.2.20 QueryGroupAgentStatus查询指定组的座席状态 22
this.QueryGroupAgentStatus = function QueryGroupAgentStatus(groupIDs,action,interval,type){
if(typeof(type) == "undefined") type = 0;
return this.oBarCtrl.QueryGroupAgentStatus(groupIDs,action,interval,type);
}
//2.3.2.21 QueryPreViewCallOutNumbers查询并分配预览外呼号码 22
this.QueryPreViewCallOutNumbers = function QueryPreViewCallOutNumbers(serviceNum,agentID,num,realloc){ return this.oBarCtrl.QueryPreViewCallOutNumbers(serviceNum,agentID,num,realloc);}
//2.3.2.22 GetBase64Data得到base64编码 24
this.GetBase64Data = function GetBase64Data(data){ return this.oBarCtrl.GetBase64Data(data);}
//2.3.2.23 GetDataFromBase64从Base64编码得到原始数据 24
this.GetDataFromBase64 = function GetDataFromBase64(data){ return this.oBarCtrl.GetDataFromBase64(data);}
//2.3.2.24 SetWeChatQueueFlag设置座席是否参与排对 24
this.SetWeChatQueueFlag = function SetWeChatQueueFlag(flag) { return this.oBarCtrl.SetWeChatQueueFlag(flag);}
//2.3.2.25 GetWeChatQueueFlag得到座席参与排队标示 25
this.GetWeChatQueueFlag = function GetWeChatQueueFlag() { return this.oBarCtrl.GetWeChatQueueFlag();}
//2.3.2.26 TransferCallQueue转接排队中的用户 25
this.TransferCallQueue = function TransferCallQueue(queuekey,lTransferType,destNum) { return this.oBarCtrl.TransferCallQueue(queuekey,lTransferType,destNum);}
//2.3.2.27 SetActiveService设置当前人工服务 15
this.SetActiveService = function SetActiveService(ServiceNum){ return this.oBarCtrl.SetActiveService(ServiceNum);}
//2.3.2.28 GetActiveService得到当前人工服务 15
this.GetActiveService = function GetActiveService(){ return this.oBarCtrl.GetActiveService();}
//2.3.2.29 GetExitCause得到座席退出原因列表 15
this.GetExitCause = function GetExitCause(){ return this.oBarCtrl.GetExitCause();}
//2.3.2.30 SetForwardNumber设置接续号码 15
this.SetForwardNumber = function SetForwardNumber(Num,State){ return this.oBarCtrl.SetForwardNumber(Num,State);}
//2.3.2.31 GetForwardNumber得到接续号码 15
this.GetForwardNumber = function GetForwardNumber(){ return this.oBarCtrl.GetForwardNumber();}
//2.3.3 呼叫命令 25
//2.3.3.1 MakeCall外呼 25
this.MakeCall = function MakeCall(DestNum,serviceDirect,taskID,transParentParam,phoneID) { return this.oBarCtrl.MakeCall(DestNum,serviceDirect,taskID,transParentParam,phoneID); }
//2.3.3.2 CallIn内呼 26
this.CallIn = function CallIn(DestAgentID,serviceDirect,taskID,transParentParam) { return this.oBarCtrl.CallIn(DestAgentID,serviceDirect,taskID,transParentParam); }
//2.3.3.3 TransferOut转出 27
this.TransferOut = function TransferOut(lTransferType,DestNum){ return this.oBarCtrl.TransferOut(lTransferType,DestNum); }
//2.3.3.4 Hold保持 28
this.Hold = function Hold(){ return this.oBarCtrl.Hold();}
//2.3.3.5 RetrieveHold接回 28
this.RetrieveHold = function RetrieveHold(){ return this.oBarCtrl.RetrieveHold();}
//2.3.3.6 Disconnect挂断 28
this.Disconnect = function Disconnect(callType){ return this.oBarCtrl.Disconnect(callType);}
//2.3.3.7 Answer接通 29
this.Answer = function Answer(recordFlag){
if(typeof(recordFlag) == "undefined") recordFlag = 0;
return this.oBarCtrl.Answer(recordFlag);
}
//2.3.3.8 Consult咨询 29
this.Consult = function Consult(lConsultType,ConsultNum){ return this.oBarCtrl.Consult(lConsultType,ConsultNum); }
//2.3.3.9 Transfer转移 30
this.Transfer = function Transfer(){ return this.oBarCtrl.Transfer();}
//2.3.3.10 Conference会议 30
this.Conference = function Conference(){ return this.oBarCtrl.Conference();}
//2.3.3.11 SendDTMF二次拨号 30
this.SendDTMF = function SendDTMF(TapKey){ return this.oBarCtrl.SendDTMF(TapKey);}
//2.3.3.12 BeginRecord录音 31
this.BeginRecord = function BeginRecord(destAgentID,fileName){ return this.oBarCtrl.BeginRecord(destAgentID,fileName);}
//2.3.3.13 StopRecord停录 31
this.StopRecord = function StopRecord(destAgentID){ return this.oBarCtrl.StopRecord(destAgentID);}
//2.3.3.14 BeginPlay视频推送 31
this.BeginPlay = function BeginPlay(DestAgentID,destDeviceID,nType,fileName,varparam){ return this.oBarCtrl.BeginPlay(DestAgentID,destDeviceID,nType,fileName,varparam);}
//2.3.3.15 StopPlay停止推送 32
this.StopPlay = function StopPlay(DestAgentID,DestDeviceID){ return this.oBarCtrl.StopPlay(DestAgentID,DestDeviceID);}
//2.3.3.16 Bridge桥接 32
this.Bridge = function Bridge(IVRNum,bEndCall){ return this.oBarCtrl.Bridge(IVRNum,bEndCall); }
//2.3.3.17 Mute静音 33
this.Mute = function Mute(flag){ return this.oBarCtrl.Mute(flag);}
//2.3.3.18 AlterNate切换 33
this.AlterNate = function AlterNate(destDeviceID){ return this.oBarCtrl.AlterNate(destDeviceID);}
//2.3.3.19 CallBack回拨 33
this.CallBack = function CallBack(){ return this.oBarCtrl.CallBack();}
//2.3.3.20 ReCall重播 34
this.ReCall = function ReCall(){ return this.oBarCtrl.ReCall();}
//2.3.3.21 SMMsg短信 34
this.SMMsg = function SMMsg(DestAddress,ShortMessage){ return this.oBarCtrl.SMMsg(DestAddress,ShortMessage);}
//2.3.3.22 ReleaseThirdOne挂断第三方 35
this.ReleaseThirdOne = function ReleaseThirdOne(retrieveCall){ return this.oBarCtrl.ReleaseThirdOne(retrieveCall);}
//2.3.3.23 BeginCollect开始收号 35
this.BeginCollect = function BeginCollect(destAgentID,destDeviceID,playType,filename,min,max,end,cel,fto,ito){ return this.oBarCtrl.BeginCollect(destAgentID,destDeviceID,playType,filename,min,max,end,cel,fto,ito);}
//2.3.3.24 StopCollect结束收号 36
this.StopCollect = function StopCollect(destAgentID,destDeviceID){ return this.oBarCtrl.StopCollect(destAgentID,destDeviceID);}
//2.3.3.25 ForceReset复位 36
this.ForceReset = function ForceReset(){ return this.oBarCtrl.ForceReset();}
//2.3.3.26 SendIMMessage发送即时消息功能 36
this.SendIMMessage = function SendIMMessage(destTarget0,destTarget1,destTarget2,logicOperator,msgtype,message){ return this.oBarCtrl.SendIMMessage(destTarget0,destTarget1,destTarget2,logicOperator,msgtype,message);}
//2.3.4 质检命令 37
//2.3.4.1 ForeReleaseCall强拆 37
this.ForeReleaseCall = function ForeReleaseCall(DestAgentID,type) { return this.oBarCtrl.ForeReleaseCall(DestAgentID,type); }
//2.3.4.2 Insert强插 37
this.Insert = function Insert(DestAgentID,type,callID) {
if(typeof(type) == "undefined") type = 0;
if(typeof(callID) == "undefined") callID = "";
return this.oBarCtrl.Insert(DestAgentID,type,callID);
}
//2.3.4.3 Listen监听 38
this.Listen = function Listen(DestAgentID,type,callID) {
if(typeof(type) == "undefined") type = 0;
if(typeof(callID) == "undefined") callID = "";
return this.oBarCtrl.Listen(DestAgentID,type,callID);
}
//2.3.4.4 Intercept拦截 38
this.Intercept = function Intercept(DestAgentID,type,callID) {
if(typeof(type) == "undefined") type = 0;
if(typeof(callID) == "undefined") callID = "";
return this.oBarCtrl.Intercept(DestAgentID,type,callID);
}
//2.3.4.5 Lock锁定 39
this.Lock = function Lock(DestAgentID) { return this.oBarCtrl.Lock(DestAgentID); }
//2.3.4.6 UnLock解锁 39
this.UnLock = function UnLock(DestAgentID) { return this.oBarCtrl.UnLock(DestAgentID); }
//2.3.4.7 ForceIdle强制置闲 39
this.ForceIdle = function ForceIdle(DestAgentID) { return this.oBarCtrl.ForceIdle(DestAgentID); }
//2.3.4.8 ForceBusy强制置忙 40
this.ForceBusy = function ForceBusy(DestAgentID) { return this.oBarCtrl.ForceBusy(DestAgentID); }
//2.3.4.9 ForceOut强制签出 40
this.ForceOut = function ForceOut(DestAgentID) { return this.oBarCtrl.ForceOut(DestAgentID); }
//2.3.4.10 Help辅助 40
this.Help = function Help(DestAgentID,type,callID) {
if(typeof(type) == "undefined") type = 0;
if(typeof(callID) == "undefined") callID = "";
return this.oBarCtrl.Help(DestAgentID,type,callID);
}
//2.3.5 监控命令 41
//2.3.5.1 InitialState查询监控信息 41
this.InitialState = function InitialState() { return this.oBarCtrl.InitialState(); }
//2.3.5.2 AgentQuery查询座席信息 42
this.AgentQuery = function AgentQuery(monitorid,curpos) { return this.oBarCtrl.AgentQuery(monitorid,curpos); }
//2.3.5.3 TelQuery电话信息查询 43
this.TelQuery = function TelQuery(monitorid,curpos) { return this.oBarCtrl.TelQuery(monitorid,curpos); }
//2.3.5.4 IvrQueryIVR信息查询 43
this.IvrQuery = function IvrQuery(monitorid,curpos) { return this.oBarCtrl.IvrQuery(monitorid,curpos); }
//2.3.5.5 ServiceQuery服务器信息查询 44
this.ServiceQuery = function ServiceQuery(monitorid,curpos) { return this.oBarCtrl.ServiceQuery(monitorid,curpos); }
//2.3.5.6 TaskQuery任务信息查询 46
this.TaskQuery = function TaskQuery(monitorid,curpos) { return this.oBarCtrl.TaskQuery(monitorid,curpos); }
//2.3.5.7 CallReportQuery呼叫统计信息查询 47
this.CallReportQuery = function CallReportQuery(monitorid,curpos) { return this.oBarCtrl.CallReportQuery(monitorid,curpos); }
//2.3.5.8 GetTaskSummary得到具体Task概述信息 49
this.GetTaskSummary = function GetTaskSummary(monitorid,taskid) { return this.oBarCtrl.GetTaskSummary(monitorid,taskid); }
//2.3.5.9 QueryMonitorSumInfo查询指定参数的统计信息 23
this.QueryMonitorSumInfo = function QueryMonitorSumInfo(cmdName,amdParam){ return this.oBarCtrl.QueryMonitorSumInfo(cmdName,amdParam);}
//2.3.5.10 StartNotification开始监控 50
this.StartNotification = function StartNotification(id,type,flag) { return this.oBarCtrl.StartNotification(id,type,flag); }
//2.3.5.11 EndNotification结束监控 51
this.EndNotification = function EndNotification(id) { return this.oBarCtrl.EndNotification(id); }
//2.3.6 扩展命令 51
//2.3.6.1 SendWeiboMsg发送微博消息 51
this.SendWeiboMsg = function SendWeiboMsg(message ){ return this.oBarCtrl.SendWeiboMsg(message );}
//2.3.6.2 UploadFileToMMS上传微信文件 52
this.UploadFileToMMS = function UploadFileToMMS(fileName,userId,vccPublicId){ return this.oBarCtrl.UploadFileToMMS(fileName,userId,vccPublicId);}
//2.3.6.3 DownFileFromMMS下载微信文件 52
this.DownFileFromMMS = function DownFileFromMMS(url,userId,vccPublicId,sessionId,msgSeq){ return this.oBarCtrl.DownFileFromMMS(url,userId,vccPublicId,sessionId,msgSeq);}
//2.3.6.4 SendWeChatMsg发送微信消息 53
this.SendWeChatMsg = function SendWeChatMsg(sessionId,type,userId,vccPublicId,msgtype,content,tempURL,title,data,needMmcOpenData)
{
if(application.oWechatManager != null)
{
application.oWechatManager.SaveSendMessage(sessionId,type,userId,vccPublicId,msgtype,content,tempURL,title,data,needMmcOpenData);
}
return this.oBarCtrl.SendWeChatMsg(sessionId,type,userId,vccPublicId,msgtype,content,tempURL,title,data,needMmcOpenData);
}
//2.3.6.5 QueryWeChatData查询微信信息 54
this.QueryWeChatData = function QueryWeChatData(type,userId,vccPublicId,sessionId,msgSeq,count,direction){ return this.oBarCtrl.QueryWeChatData(type,userId,vccPublicId,sessionId,msgSeq,count,direction);}
//2.3.6.6 QueryWeChatHistory查询微信历史信息 55
this.QueryWeChatHistory = function QueryWeChatHistory(Type,userId,vccPublicId,formTime,toTime,key,curpos){ return this.oBarCtrl.QueryWeChatHistory(Type,userId,vccPublicId,formTime,toTime,key,curpos);}
//2.3.6.7 GetWeChatParam得到微信用户信息 56
this.GetWeChatParam = function GetWeChatParam(userId){ return this.oBarCtrl.GetWeChatParam(userId);}
//--------------------------------------------------------------------------------------------------
// 事件重载,电话条对外事件
//--------------------------------------------------------------------------------------------------
//2.4.1 呼叫事件 3
this.OnCallRing = function (CallingNo,CalledNo,OrgCalledNo,CallData,SerialID,ServiceDirect,CallID,UserParam,TaskID,UserDn,AgentDn,AreaCode,filename,networkInfo,queueTime,opAgentID){}
this.AnswerCall = function (UserNo,AnswerTime,SerialID,ServiceDirect,CallID,UserParam,TaskID){}
this.OnCallEnd = function (CallID,SerialID,ServiceDirect,UserNo,BgnTime,EndTime,AgentAlertTime,UserAlertTime,FileName,Directory,DisconnectType,UserParam,TaskID,serverName,networkInfo){}
//2.4.2 提示事件 19
this.OnPrompt = function (code,description){}
this.OnReportBtnStatus = function (btnIDS){}
this.OnInitalSuccess = function (){}
this.OnInitalFailure = function (code,description){}
this.OnEventPrompt = function (eventIndex,eventParam){}
this.OnAgentWorkReport = function (workStatus,description){}
this.OnCallDataChanged = function (callData){}
this.OnBarExit = function (code,description){}
this.OnCallQueueQuery = function (QueueInfo){}
this.OnQueryGroupAgentStatus = function (QueryInfo,type){}
this.OnSystemMessage = function (code,description){}
this.OnRecvWeiboMsg = function (message){}
this.OnIMMessage = function (msgType,message){}
this.OnRecvWeChatMessage = function (sessionId,msgseq,type,userId,vccPublicId,msgType,content,sessionUrl,recongnition,msgevent,eventKey,title,data,timeStamp){}
this.OnSendWeChatMsgReport = function (userId,sessionId,msgseq,code,des,timeStamp){}
this.OnUploadFileToMMSReport = function (strFileName,status,strUrl){}
this.OnDownloadFileToMMSReport = function (strUrl,status,strFileName,msgSeq){}
this.OnWorkStaticInfoReport = function (staticInfo){}
this.OnQueueReport = function (ServiceReportInfo){}
this.OnQuerySPGroupList = function(type,ctiInfo){}
//2.4.3 监控事件 12
this.OnAgentReport = function (AgentReportInfo){}
this.OnTelReport = function (TelReportInfo){}
this.OnServiceReport = function (ServiceReportInfo){}
this.OnIvrReport = function (IvrReportInfo){}
this.OnTaskReport = function (TaskReportInfo){}
this.OnOutboundReport = function (TaskInfo){}
this.OnCallReportInfo = function (CallInfo){}
this.OnQueryMonitorSumReport = function (cmdName,reportInfo){}
this.OnWallServiceReport = function (serviceReportInfo){}
this.OnWallQueueReport = function (queueInfo){}
this.OnServiceStaticReport = function (staticInfo){}
this.OnAgentStaticReport = function (staticInfo){}
this.OnMethodResponseEvent = function (cmdName,param){}
this.SetInlineShowBar = function(oBar)
{
this.oBarShow = oBar;
if(this.oBarShow != null)
this.oBarCtrl.SerialBtn(this.oBarShow._btnIDs);
}
this.SetMonitorCtrl = function(oMonitor)
{
this.oMonitorCtrl = oMonitor;
}
//设置消息异步的
this.SetAsynMethod = function (flag) {
if (this.GetJVccBarType() != vccBarTypeHTML5)
this.oBarCtrl.GetBarCtrl().SetAsysMode(flag);
}
//得到设置消息异步的
this.GetAsynMethod = function () {
if (this.GetJVccBarType() != vccBarTypeHTML5)
return this.oBarCtrl.GetBarCtrl().GetAsysMode();
return 1;//异步
}
this.logMsg = function (obj, name) {
}
//--------------------------------------------------------------------------------------------------
// 辅助函数,JS函数
//--------------------------------------------------------------------------------------------------
this.GetBarCtrl = function(){
return this.oBarCtrl.GetBarCtrl();}
this.GetJVccBarType = function(){
return this.oBarCtrl.GetBarType();}
this.Display = function (flag){
if(this.oBarShow == null)
return ;
if(flag == 1){
this.oBarShow.style.display = "block";
}else{
this.oBarShow.style.display = "none";
}
}
this._createObject();
return this;
}